Microsoft Dynamics 365 CE Sr. Application Engineer

Tyler Technologies is seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Sr. Application Engineer to join our Corporate IT team. The successful candidate will be responsible for designing, developing, and maintaining enterprise-grade solutions within the Dynamics 365 CE Online platform — with a focus on Sales, Marketing, and Support modules.

You’ll collaborate with cross-functional teams to build robust, scalable, and maintainable solutions using both out-of-the-box features and custom development where needed. The ideal candidate will be a proactive problem-solver with strong technical expertise, business acumen, and a drive for continuous improvement.

Responsibilities

• Collaborate with Sales, Marketing, Support, Implementation, Legal, Client Success, and IT teams to implement and enhance Microsoft Dynamics 365 CE solutions.
• Design and develop custom plug-ins, custom workflow activities, workflows, Power Automate flows, Javascript, and integrations using Dynamics 365 SDK and APIs.
• Configure entities, forms, dashboards, and business rules to meet user and business requirements.
• Develop and maintain integrations between Dynamics 365 and other enterprise systems (using Boomi, APIs, SSIS, or KingswaySoft).
• Perform unit and system testing to ensure high-quality deliverables.
• Participate in code reviews to ensure best practices, security, and maintainability.
• Troubleshoot and resolve Dynamics 365 CE issues; identify root causes and implement corrective actions.
• Create and maintain technical documentation and knowledge base content.
• Support continuous improvement by recommending and implementing platform enhancements.
• Stay up to date with the latest Microsoft releases and features

Qualifications

• Bachelor’s degree in computer science, MIS, or related field, or equivalent experience.
• 5+ years of professional software development experience.
• 5+ years of hands-on Microsoft Dynamics 365 CE (CRM) experience.
• Proficiency in C#, .NET, JavaScript, and Dynamics 365 SDK.
• Experience with custom plug-ins, custom workflow activities, and Power Platform (Power Automate, Power Apps).
• Familiarity with Dataverse, REST/OData endpoints, and Web APIs.
• Experience designing and troubleshooting system integrations (SSIS, KingswaySoft, or similar).
• Strong understanding of object-oriented programming, and design patterns (MVC, dependency injection, etc.).
• Excellent problem-solving, analytical, and communication skills.