Microsoft D365 MAS Consultant

Ludia Consulting is one of the fastest growing and innovative consulting firms in Microsoft Dynamics Finance & Supply Chain, Customer Engagement and Power Platform. We are looking for a team member that is committed to helping others and their communities while also growing professionally as part of our Ludia family.

We are not just a traditional organization; we are driven to help our partners and clients while delivering value every day. Our team members are also encouraged to grow by sharing their knowledge and experience through a multitude of community driven channels including local non-profit organizations.

Ludia Consulting is actively seeking a Microsoft Dynamics 365 Managed Application Services Consultant that takes an end-to-end, process-based approach to investigate their client’s crucial business challenges. MAS Consultants are challenged to understand and respond to clients' varied business needs and work with clients to rapidly enhance the internal capabilities needed to improve operational and process performance. 

In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE)and (F&O), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:

• Maintaining Dynamics 365 environments
• Business solutions and operations best practices
• Consulting process, tools and methodologies
• Leveraging technology to drive business operations efficiencies

This role requires programming experience and excellent interpersonal and communication skills. You must be client-focused and team oriented. In this role, you will be a valued member of our team. This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.

Responsibilities:

• Designing and develop solutions using Microsoft D365 CE and F&O functions and features to meet business objectives
• Environment management including deploying solutions, applying updates and refreshing environments
• Troubleshooting business application and supporting infrastructure issues
• Providing client remote consulting, both functional and technical
• Understanding how to obtain customer business requirements and communicate findings
• Adopting and learning new technologies
• Working and interacting with teams in the configuration of their Microsoft D365 CE and F&O system
• Managing issues and projects across multiple clients simultaneously

Basic Qualifications:

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
• 3+ years of experience with Microsoft D365 CE or F&O and the Power Platform
• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
• Certification in Dynamics 365 Customer Engagement
• Fluent in English both written and verbal
• Proficient in;     
• NET (C#)
• Scripting (Java Script)
• SQL
• Kingsway’s Soft / Scribe/ Boomi
• SSRS (Fetch XML Based Reporting)

Benefits / Why Ludia

• Remote when not traveling to customer sites
• Unlimited PTO
• Companywide time off at the end of the year
• Full health benefits, vision, and dental
• 401K
• …and more! 

Ludia Consulting is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.