About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
We are currently offering a position as MICE Coordinator, in our Rome Office, for a Maternity Leave cover.
As MICE Cootdinator, you will be responsible for the successful performance of the MICE travel of international customers from the beginning to the end. Working closely with Sales and other internal department stakeholders, you will also be responsible of supplier relationship management, presenting the creation of tailor-made concepts & itineraries to our international customers.
Reporting to our Project Manager, you will work closely with our Sales team and take the lead and manage throughout the execution phase any project, including supervision on-site as needed. In addition, you will oversee all financial matters, ensuring open communication and alignment between key stakeholders, whilst always keeping the most efficient and profitable way in mind.
Key Responsibilities
Understand client’s needs and expectations, liaising with sales to ascertain client’s precise requirements.
Manage strategy & planning of all activities related to the specific business assigned, including:
Select & negotiate appropriate vendors to supply all components of the itinerary/package.
Monitor and control services confirmed within given budgets.
Oversee all aspects of the execution, handling Sales/Clients enquiries and troubleshooting.
Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.
Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standard and unparalleled customer satisfaction.
Schedule business trips and inspection when needed.
Complexity
Contributing to the promotion of the destination, sales and margin growth.
Ensuring delivery of excellent quality standard from both land service and hotel suppliers.
Bringing right balance of creativity, accuracy and problem solving.
Meeting assigned objectives & targets.
Travelling up to 20%.
Key Performance Indicators
New Client acquisition, and increased revenue through upselling
Expansion in the market and securing high-value clients.
Successful execution of a variety of corporate events.
Successful delivery of projects within budgets and on time.
Client satisfaction, excellent customer feedback and repeat business.
Knowledge, Skills, Experience, Qualifications
Solid evidence of work experience within the MICE industry whether in DMC/ Agency or Hospitality companies
Excellent knowledge of ITALY as a Destination
A portfolio of corporate clients, and an excellent network of suppliers within Italy.
Experience in pitching to clients and securing business, as well as up selling and influencing throughout the project
Proven track of project management, negotiation and analytical skills
Fluency in English is essential, any additional language is a plus
Excellent project and time management skills
Strong planning and execution skills
MS Office skills
Ability to interact effectively with internal management at all levels
Ability to effectively influence at multiple levels (With clients and internal staff) with excellent communication skills
Team player, team builder, ability to work both in group situations and as an individual
Creative thinking for effective problem resolution
Excellent at multitasking and ability to prioritise and meet deadlines
Competencies of the Role Holder
Strong organisational Skills, able to plan and deliver multiple projects in tandem
Financially literate and able to deliver projects within budget and with highest profitability for the company in mind.
Exceptional interpersonal and communication skills with a natural ability to work cross-functionally with different departments
Ability to win new business, and up sell throughout a project
Effective relationship builder (With clients, Suppliers and internal staff)
Effective Crisis Management, and problem-solving abilities.
Commercially minded, with a keen eye for market trends
Analytical and reporting skills.
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