MHI Talent Solutions | Director of Information Technology

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Director of Information Technology is responsible for overseeing all technology operations while evaluating, updating, and adding systems or processes that support the company’s overall objectives. A core component is the company’s cloud-based NetSuite ERP infrastructure, including numerous customizations. This role must balance managing a team and strong technical leadership to drive continued implementation support of NetSuite and other efforts. Oversight includes project management, software developers, the software development cycle, QA, infrastructure, security, and technical support. In addition, hiring, training, and continuing to build a strong team are vital to support the company’s growing needs. Finally, a vision around technical innovation is needed and supported to continue to advance the company.

Role: Director of Information Technology

Location: Gallatin, TN

Key Qualifications/Responsibilities:

• Oversees daily IT operations supporting all systems, ensuring up time, and supporting IT staff.
• Overall responsibility of managing and leadership of NetSuite ERP, including continued implementation efforts, process optimization, system optimization, and ongoing support of customizations and effectiveness.
• Manages the IT team from developers, project managers, network/security administrators, quality analysts, and technical support staff. This includes hiring, training, building the team as needs grow.  Additionally, providing support with technical or employee issues as needed. 
• Oversees and supports the software development cycle and methodologies, such as agile. Provides technical support as needed, such as system design, problem solving, and solution evaluation related to alternate or complimentary external software. Leads planning and execution with the dev team.
• Supports design, development, testing, and implementation of all software development related primarily to NetSuite customizations, integrations, and ongoing optimization.
• Ensures appropriate documentation related to any software development.
• Collaborates with other departments, Product Managers/BA’s, or other stakeholders to define best software/system solutions that meet company’s needs and business requirements.
• Supports business process improvement solutions. This may take the form of workflows, process automation, etc as best meets needs of different departments and processes.
• Monitors systems performance and oversees maintenance of all systems and software including appropriate licensing renewals.
• Oversees and supports network infrastructure, servers, and appropriate monitoring and maintenance.
• Responsible for overall security of systems and processes, including business continuity and disaster recovery plans.
• Works with cloud-based technologies for computing, storage, SaaS solutions.
• Establishes appropriate processes, policies, and SOPs by which the department operates.
• Supports company’s Product/BA/Project Managers and Business teams to assess business requirements and impact on NetSuite ERP applications and future development.
• Supports company’s Ecommerce platform, team, and continued development of new enhancements, features, and supply offerings.
• Oversees IT purchases, cost control, and budgets as required.
• Oversees the selection, approval, maintenance, and performance of company hardware and software solutions.
• Maintains and builds relationships with external vendors and solution providers.
• Provides leadership and strong communication skills to the team.  Also leads by staying current on new and relevant technologies in the IT field.
• Sets Goals and Objectives for the IT Department with a strategic focus aligned with the company’s needs and strategy.
• Fosters and sets an intention and vision for Innovation.  This requires technical aptitude with out-of-the box thinking to drive solutions that create additional value for the company.  This can extend beyond process improvement/automation, for example, to technologies such as IoT, RFID, 3D printing, machine learning, AI, etc and how these solutions might be used to benefit the company.

Competencies:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with Department Managers, all internal users, and external vendors. 
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of company strategy and goals.  
• Strong analytical, critical thinking, and problem-solving skills.
• Stays current with latest technologies and developments in appropriate field.

Salary range: $175 - $190k