Mgr, Online Field Applications Engineer (FAE)

To build & lead a local team of 4-5 online FAE. Working alongside REN sales and focused on supporting mass market and channel partners in India & SE Asia. The role is a player coach whilst building / running the team, also supporting customers and partners.  The role will be the anchor point for this small team and will be instrumental in developing the business model and way of working for a long term sustainable high-quality support for our Southeast ASIA and India mass market customer base.

Responsibilities

• Build / develop / retain a customer centric technical team focusing on the best mix of technical & personal attributes to support, debug and guide customers technically with a system engineering approach for success.
• Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in India. 
• Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tools.
• Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets .
• Manage any logistics issues as it relates to running small office with development kits / tools and utilities that team need to provide effective L1 support for customers.

• Bachelor's of Engineering in computer science / electronics Course or equivalent in relevant discipline.
• Minimum 10 Years of experience in mentorship or leadership
• C programming know-how and experience in developing SW and HW in embedded platforms with deep knowledge on MCU / MPU Architectures
• Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
• Experience in typical hardware peripherals and drivers <I2C / SPI / GPIO etc.> and Interfaces
• Experienced with SW and/or HW debugging techniques.
• Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.)
• Knowledgeable in high-level embedded C / device drivers / middleware / utilities /
• Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc.
• Any wireless experience (Bluetooth / Wi-Fi) an advantage
• Any experience of working with customers / partners an advantage.
• Strong understanding of embedded software development & sound C skills, ideally from developing application hardware and firmware /demos etc
• Strong communication skills and be able to work / communicate in a multicultural environment.
• Good questioning techniques: ability to guide conversations via open & closed questions.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.