Messaging Market Manager

Summary

BICS is currently looking for a Messaging Market Manager who will be focused on the growth of messaging business (A2P and P2P) market by:

• Steering the effort of the sales team for A2P sourcing of direct or exclusive international routes and of local routes
• Being the point of contact for mobile operators interconnected to BICS SMS hub
• Supporting sales team with pricing, market information, technical capabilities and contract closing
• Overseeing the relationship with the partners in the region
• Following up on customer/destination profitability through report monitoring and take actions relative to the findings made. 

Key responsibilities

• Steer regional sales team action to source new competitive routes (local and international) by participation to bi-weekly follow calls, to supplier calls/meetings with sales.
• Manage daily relationship with his/her customers portfolio, related to SMS and MMS product. Ensure and follow-up requests of customer are dispatched to the appropriate departments within BICS and will follow up.
• Maintain and grow relationship and with key partners within the eco-system – peering partners (P2P)
• Pricing proposal: prepare together with sales department the pricing for new customers. Sends out price increases/decreases to customers according to contract guidelines, negotiate new pricing with the customers for increases or decreases. Benchmarks selling rates with the competition and is responsible to document all price & cost changes.
• Bring own valuable contribution to all sales & buying activities carried out by Account Managers and acts as a liaison for Account Manager information requirements.  Participate with Account Managers in traffic negotiations discussions for certain set of suppliers (independently negotiates targets to achieve best possible cost).
• Provide buying targets to existing and new suppliers.
• Determine the most dynamic & market-oriented pricing (for allocated destinations / region) in order to increase product and destination (regional) direct margins and optimizes BICS’s international SMS A2P & P2P market share by implementing net cost base structure and efficient network utilization.
• Set right routing strategies incorporating cost, capacity, quality and other parameters to support BICS international wholesale sms product & strategy, and to ensure the best routing & traffic management with maximized profitability and highest possible quality levels.
• Analyses & monitors traffic reports, market trends & implements the best routing structure with optimal cost and quality to maximize direct margin and number of sms flowing through BICS network and to increase market share.
• Monitor on daily basis customer and destination profitability and ensure proper actions are taken to maintain and increase it.
• Support on the finance business case by providing, market data/trend, forecast 

Essential Requirements

• Relevant experience in the Messaging domain (A2P, P2P, SMS) 
• Result driven with strong analytical skills.
• Autonomy to work independently, but also in a team and cross-department.
• Assertiveness and positive attitude to take initiative and ownership.
• Fluency in English (other languages like French or any other are a plus).

About BICS

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.