Merchant Success Specialist, 6m Contract

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As a Merchant Success Specialist, you’ll focus on re-engaging a segment of Financeit’s merchant base that has become inactive. Your mission is to help these merchants rediscover the value of our financing solutions through proactive outreach, personalized training, and ongoing support, ultimately setting them up for consistent, long-term success.

You’re a motivated self-starter who enjoys building relationships and seeing results. Organized, proactive, and confident, you communicate with ease, think quickly on your feet, and take pride in helping others grow their business.

What you'll do:

• Make a high volume of calls to inactive merchants in pursuit of booking follow up meetings to do training, review promotions or completed discovery.
• Teach merchants how to use our set of tools to position financing and offer monthly payments.
• Teach merchants how to sell monthly payments including presentations and objections handling.
• Get inactive merchants ramped up and generate consistent volume.
• Develop and execute training sessions with new merchants on the Financeit platform.
• Maintain accountability through daily and weekly reporting of all sales activities.
• Use expert product knowledge and sales consultation to drive financing adoption.

Requirements

• 1+ years of experience is sales or customer service. B2B experience is ideal.
• Experience in consumer lending, SaaS or financial services is preferred.
• Strong B2B sales and relationship management skills.
• Proficiency in Salesforce or other CRM tools.
• Strong interpersonal and organizational skills.
• Confident and professional speaking and presentation abilities.
• Ability to multitask and meet deadlines under pressure.

Benefits

Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus.
• Committed to flexible work arrangements, offering hybrid and remote workplace options.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.