As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description:  ShipBob is looking for a Merchant Success Enablement Manager to design, rebuild, and scale the enablement function supporting ShipBob’s merchant-facing success teams. This role will be the architect of consistent, rigorous documentation, training programs, playbooks, and communication frameworks that empower our teams to deliver exceptional outcomes for merchants. You’ll partner closely with Success, Operations, and Revenue leadership to ensure our organization has the tools, knowledge, and resources they need to thrive in alignment with the company’s objectives and goals. This is a high-impact role where you’ll set the foundation for scalable enablement across ShipBob. This role reports to the Vice President, Merchant Success.

What you’ll do:

Build and lead new hire onboarding experiences that shorten ramp time and give new hires the confidence to succeed from day one.
Design role-specific training programs that “teach to the test,” ensuring team members are prepared for the exact skills and scenarios they’ll face.
Champion continuous learning through development programs that deepen supply chain expertise and strengthen core capabilities.
Identify and implement cutting-edge tools that streamline workflows and boost team efficiency.
Create scalable resources—including playbooks, SOPs, and knowledge libraries—that standardize processes and enable growth.
Craft compelling talk tracks, communications, and policy documentation to keep the team informed and aligned.
Craft compelling talk tracks, communications, and policy documentation to keep the team informed and aligned.
Develop engaging curriculum, exercises, and events that inspire learning and drive results.
Partner on customer-facing initiatives by shaping Business Reviews, Success Plans, and consultative content that deliver measurable value.
Orchestrate team-wide communication through impactful weekly, monthly, and quarterly meetings that foster alignment and momentum.
Build strong cross-functional partnerships with Operations, Revenue, and other teams to deliver a seamless merchant experience.
Take ownership of additional projects and responsibilities that advance team success and organizational goals.
Additional duties and responsibilities as necessary.

What you’ll bring to the table: 

6-7+ years of experience in merchant success/revenue enablement or a similar role.
You’ve worked directly with (or closely alongside) Customer Success teams and understand what it takes to drive engagement, adoption, and advocacy.
You’re a strategic thinker with a systems mindset. You love creating structure, solving complex problems, and spear heading transformation in fast-paced, high-growth environments.
You have an established track record of exceeding goals and delivering exceptional outcomes for both customers and your organization. Results matter to you, and you know how to make them happen.
You’re energized by change and thrive in environments where growth is constant. You have a bias toward action and the resilience to keep moving forward when things get challenging.
Collaboration is second nature. You know how to bring teams together, unlock value across functions, and improve processes that make life easier for everyone.
You’re passionate about enablement and learning. You believe in building programs that empower people to succeed and love seeing others grow because of what you’ve created.
You lead through influence and inspiration, not just authority. You know how to deliver results through others while fostering trust, accountability, and a sense of shared purpose.
You’re curious and proactive, always looking for ways to improve, innovate, and make a bigger impact for both the team and our merchants.
Global perspective? Bonus points! You’re comfortable working across regions and cultures to create consistency while respecting local nuances.

Perks & Benefits: 

Medical, Dental, Vision & Basic Life Insurance 
Paid Maternity/Parental Leave Program 
Flexible Time Off Program 
Paid Sick Leave  
Wellness Days (1 day/quarter) 
401K Match  
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Merchant Success Enablement Manager

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