WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
What you'll do
Being the first line of contact for our merchants – act as a Trustly ambassador
Provide efficient and professional support to our customers, expertly managing and resolving support tickets.
Collaborating with other teams within the company to resolve merchant inquiries in an efficient and timely manner
Contribute to our knowledge base by creating and updating internal and external documentation, as well as developing clear internal procedures.
Actively participate in cross-functional and internal projects aimed at optimizing processes and enhancing customer satisfaction.
Work towards set targets, goals and objectives as an individual and together with the team
Who you are
Service-minded and passionate about creating an outstanding customer experience
1-2 years of experience within Support functions
You thrive in a fast-paced and changing environment, and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
You are a problem solver that takes ownership and can work independently as well as in collaboration with the team
You have strong knowledge and understanding of online payments and experience working with customer service in Payments, E-com, or Financial Services
Fluency in English and Swedish, both written and verbal, is required. Proficiency in Danish, Finnish, or German is considered an advantage
Ability to work on a shift basis, including evenings, weekends and holidays
Our Fantastic Benefits (varies by location)
🌴 20 to 30 days of holiday to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
🥐 Daily breakfast and on-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
