- Full-time position until June 2026
- Based at any of the Each offices with flexible working conditions on offer.
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$50 - $56ph + 12% Super + Generous Salary Packaging benefits of up to $18,550
About the Better Connect Program / Team
Better Connect is part of Each’s commitment to improving lives and strengthening communities. We provide person-centred support across mental health, alcohol and other drugs (AOD), and suicide prevention services, empowering individuals to live healthier, happier lives.
Your role, your impact
As Care Navigator, you will make a real difference by guiding people through complex systems and connecting them to the right supports. You’ll help clients feel heard, respected, and supported, especially during times of vulnerability. Your work will build trust, stability, and hope for individuals and families.
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Assess client needs and identify appropriate supports and referral pathways across mental health, AOD, and suicide prevention services.
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Provide structured, time-limited support to clients on active hold.
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Conduct brief check-ins (phone, email, secure messaging) to maintain therapeutic connection and assess wellbeing.
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Identify and escalate risk factors or deterioration in client presentation.
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Maintain accurate client data and records.
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Support client transitions between programs, ensuring continuity and stability of care.
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Participate in supervision and team meetings to review caseloads and service flow.
Who we’re looking for
You’re a compassionate, skilled practitioner who thrives in a collaborative environment and is dedicated to delivering high-quality, person-centred care. You bring clinical confidence, a commitment to best practice, and a genuine desire to support people when they need it most.
You’ll bring:
- Experience within mental health and/or alcohol and other drug (AOD) settings.
- Well-developed assessment and therapeutic counselling skills, with confidence in single-session and brief interventions.
- Strong collaboration skills and the ability to work effectively with a wide range of stakeholders.
- Excellent interpersonal, verbal, and written communication abilities.
- Sound problem-solving and negotiation skills.
- The capacity to work independently while contributing positively to a team.
- Proficiency with information management and electronic client record systems.
- Strong organisational skills, with the ability to prioritise and meet deadlines.
- Knowledge of relevant systems, processes, legislation, and evidence-based interventions.
- Ability to assess and support clients experiencing moderate to severe mental health difficulties.
- A commitment to culturally safe, trauma-informed care.
- Minimum Bachelor level qualification in a related discipline
What’s in it for you?
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Flexible working conditions tailored to you.
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Competitive salary based on your experience and qualifications.
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Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
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Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
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Remote area benefits - Double your salary packaging and boost your take-home pay if you live and work in an eligible remote location. Ask us how!
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Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
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Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning.
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Free, confidential support – Our Employee Assistance Program is available for you and your family.
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More leave when you need it – 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.
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17% annual leave loading (get paid more on your holidays)
How to apply
To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position.
For more information or a confidential conversation, contact Kim Reeves (Operations Manager • CCQ Mental Health AOD Hubs) at [email protected]
Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!
Next Steps in the Hiring Process
Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
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