Whoop
Membership Services Enablement Specialist
$50,000 – $65,000 per year
TLDR
Design and operationalize AI-driven workflows for member support to ensure members receive accurate, consistent, and empathetic assistance as part of WHOOP’s mission.
RESPONSIBILITIES:
Design and structure end-to-end member support scenarios, defining inputs, decision logic, and resolution pathways
Build and implement AI workflows, including agents, prompts, and system logic within AI tools
Translate internal policies and guidelines into clear, actionable logic that AI systems can reliably execute
Develop routing and triage frameworks to determine when cases are resolved by AI versus escalated to human support
Create scalable response frameworks that ensure communication is clear, consistent, and aligned with WHOOP member experience standards
Test, validate, and continuously improve AI behavior by analyzing performance data and feedback, identifying gaps, and iterating on workflows
Partner cross-functionally with multiple teams to ensure solutions are accurate, effective, and aligned
Contribute to the evolution of internal documentation and systems of truth by identifying opportunities for standardization and improvement
QUALIFICATIONS
Strong written communication skills with the ability to translate complex processes into clear, structured logic
High attention to detail with a proactive, problem-solving mindset and a focus on continuous improvement
Experience working with AI systems, automation tools, or workflow design
Ability to analyze performance data and feedback to generate actionable insights and improvements
Proven ability to collaborate effectively across teams in a fast-paced, evolving environment
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $50,000 - $65,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Whoop builds a performance optimization platform that helps individuals understand their bodies and health through advanced wearable technology. Targeted at fitness enthusiasts and health-conscious individuals, this startup stands out by focusing on personalized metrics and insights that drive improved performance and longevity.
- Founded
- Founded 2007
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
Specialist