If you're the kind of person who thrives on keeping customers happy, systems organized, and teams connected, this is the opportunity you’ve been waiting for.
Competitive salary: $55,000–$85,000/year
Commission potential to reward your performance
Full-time, stable office position (8:00 AM–5:00 PM with flexibility during peak seasons)
Medical, dental, and vision insurance
401(k) with company contribution
Access to training in clean energy systems, CRM software, and leadership development
You’ll be part of a company that puts people first, customers, and employees
Supportive and respectful team culture that values your input
Growth mindset encouraged: we raise the bar and want you to grow with us
A mission-driven environment focused on customer satisfaction and continuous improvement
You’ll never be bored, there’s always a new challenge to conquer
As the Membership Coordinator based in Bronx, NY, you’ll be the trusted go-to person for our growing base of maintenance plan members. You’ll drive sales and retention of memberships across service areas including Manhattan, Mahopac, White Plains, Freeport, and Long Island, while helping the entire operation run smoother and smarter.
What you’ll be doing:
Serve as the main point of contact for all membership inquiries, renewals, and sign-ups
Educate customers on the benefits of their membership plans
Schedule preventative maintenance appointments and manage related communications
Keep our CRM clean, current, and loaded with accurate data
Coordinate with internal teams (technicians, dispatchers, accounting) to deliver a seamless experience
Send out renewal estimates, confirm renewals, and follow up on sales
Support outreach and marketing campaigns to boost membership retention and upsell opportunities
Help resolve escalated customer concerns related to membership
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
2+ years in customer service, administration, or sales (HVAC experience is a plus)
Goal-driven and results-oriented mindset
Excellent communication skills with a calm, customer-first approach
Experience with CRM platforms and tools like ServiceTitan, Google Suite, and Microsoft Office
Organized, detail-focused, and able to work independently
Willingness to learn about HVAC systems and improve processes
Hickory is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange
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