Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Maven is seeking a Member Services Associate who is deeply customer-focused, highly empathetic, and brings sharp subject matter expertise to every interaction.
In this role, you’ll be the first point of contact for our members, delivering clear, compassionate support with efficiency and precision. Whether assisting with fertility benefits, navigating insurance reimbursements, or managing claims documentation, you’ll combine keen attention to detail with a service-first mindset to ensure every member feels seen, supported, and confident throughout their journey.
You’ll engage with members across multiple channels—messaging, live chat, and phone—and provide assistance with insurance claims processing and documentation. This role requires strong communication skills, empathy, attention to detail, and the ability to work in a fast-paced, member-focused environment. We’re seeking a candidate who thrives in a service-oriented role and is passionate about supporting people through meaningful health journeys.
Our Member Services team works remotely and supports Maven members 7 days/week. We are currently hiring for the following shifts:
As a Member Services Associate at Maven, you will be responsible for:
Minimum Qualifications:
Preferred Qualifications:
The base salary range for this role is $55,000-60,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
Maven Clinic is a privately held New York, NY company that offers a telemedicine-based virtual clinic for women's and family health.
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