Member of Client Experience, Strategic Partnerships and Integrations

Operational Support and Relationship Management: Understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs;

Cross-Segment Advocacy: Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.

Technical Escalation & Liaison: Act as the point of contact for these partners, resolving high-priority escalations and managing cross-organizational dependencies to ensure a "white-glove" resolution.

Oversight and Regulatory Integrity: Where applicable, support the design and execution of governance and quality controls to monitor the quality of external processes performed by these partners, which may impact Anchorage Digital’s regulatory standing and reputation.

API Troubleshooting & Incident Management: Demonstrates familiarity/comfort with API architecture and the ability to partner with technical teams to investigate and help diagnose technical issues related to Anchorage Digital’s core product suite.

Crypto Domain Knowledge: Maintains an excellent understanding of blockchains and their nuances, specifically how they impact both retail and institutional use cases.

Policy Implementation: Applies Anchorage Digital policies and procedures to resolve multifaceted issues arising from integrations; has intermediate experience working within regulatory frameworks.

Financial Services Proficiency: Moderate understanding of requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi.

Strategic Relationship Management: Supports CXM Lead on the technical and operational health of relationships with strategic clients, working in lock-step with Sales and Relationship Management to defend assets in custody.

Communication and Project Management: Assists in the integration and communication of new product releases.

Advocacy: Assist, as needed, in maintaining the "Book of Work" for strategic integration clients, prioritizing bespoke technical requests and product/feature enhancements, as well as collaborating with teams such as compliance, legal, and operations in support of service models and new business ventures.

Reporting: Proactively shares information and status updates with internal stakeholders and integration partners to ensure alignment on organizational goals.

Growth & Development: Effectively manages, develops, and creates growth roadmaps for CXM team members within the segment.