Member Engagement Coordinator (scheduler)

The Member Engagement Coordinator serves a key role in helping to eliminate the deferment of preventive and/or routine care. This position works with our provider clients to optimize patient engagement. This position is responsible for conducting outreach (telephonic, text and email) to schedule and confirm appointments. Working in close collaboration with other internal teams, the Member Engagement Coordinator supports provider practices by reconciling rosters, performing patient outreach and other administrative tasks to ensure both telehealth and in-office appointments are kept; thereby ensuring the closure of gaps in care.  

Responsibilities:  

• Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers.  

• Close coordination with practices to effectively leverage practice management systems, EMRs and other tools to obtain patient data and perform outreach.  

• Adhere to all practice rules regarding documentation and access to various systems 

• Appropriately document all dispositions in Vatica Health’s internal applications  

• Once visit is confirmed, complete all necessary steps to initiate Vatica encounter  

• Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to.  

Requirements

• Experience with various EMR systems 

• Provider office administrative experience  

• Proficiency in Microsoft Office products with specific experience using MS Excel-Intermediate Excel skills 

• Excellent communication skills (verbal and written). 

• Excellent customer service and problem-solving skills. 

• Excellent organizational skills with the ability to multi-task.  

Competencies

Action Oriented 

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. 

Collaborates  

• Identifies and builds partnerships to meet shared goals.  

• Readily partners with others to meet objectives and shares credit for contributions.  

• Demonstrates cooperation that earns support of others. 

Communicates Effectively 

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.  

• Leverages emotional intelligence to adapt to the emotions and intentions of others. 

Nimble Learning 

• Active approach to learning using both successes and failures as opportunities.  

• Seeks knowledge and resources, takes on new challenges, and experiments with new solutions. 

Situational Adaptability & Flexibility 

• Adapts approach in real time to respond to different situations.  

• Thinks quickly and readily adapts behavior in the moment.  

• High level of versatility. 

Customer Focus 

• Builds strong internal and external customer relationships and prioritizes customer-centric solutions.  

• Identifies opportunities to serve customers and stakeholders more effectively. 

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

Happiness

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $36,000 to $42,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.