Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
Position Summary:
This role performs high-, moderate-, and waived‑complexity laboratory testing while maintaining strict compliance with state and federal safety regulations. It requires strong technical skill, independent work, accurate documentation, and the ability to troubleshoot instruments and procedures. The position also includes patient‑facing duties such as phlebotomy and guiding patients through self‑collection for STI testing.
Your Day to Day:
High Complexity Laboratory - Panther
o Assess patient specimen acceptability for testing
o Perform FDA approved testing on patient specimens
o Perform and document preventative maintenance
o Review quality control and patient results independently and according to standard operating procedures
o Maintain and store laboratory inventory
o Utilize resources in a responsible, efficient, and cost-effective manner
o Minimize waste
o Organize and file laboratory relevant documents
Health center point of care laboratory
o Phlebotomy for Quest orders
o Instruct patients to self-collect swabs and urine for Panther
o Input orders in EMR
At Home STI Testing
o Process laboratory orders for mailing collection kits to patients
o Maintain accurate records for specimens returned
Adhere to infection control protocols and maintain a clean environment in the lab
Adherent to quality control policies, protocols and procedures
Troubleshoot and report problems as needed
Perform or delegate performance of proficiency testing
Review and is familiar with all procedures in the laboratory manual
Maintain laboratory logs
Maintain medical laboratory equipment by assuring all required equipment function checks, maintenance, cleaning and decontamination procedures and all other necessary quality assurance checks are performed and documented as needed
Demonstrate flexibility and teamwork; understand the interaction between this position and others with whom the position works directly and indirectly
Other tasks and responsibilities as needed
Qualifications
0 – 2 years’ experience
BA/BS required in medical technology or physical science
MT ASCP preferred but not required
Phlebotomy experience a plus
Experience in Microbiology preferred but not required
Must have experience with aseptic technique
Excellent verbal and written communication skills
Strong computer skills, including Microsoft Office (Word and Excel preferred), and Laboratory information software
Excellent analytical and problem-solving skills
Demonstrated skills prioritizing and organizing workload
Superb attention to detail; ability to follow processes and procedures from beginning to end within established timeline
Ability to handle discreet, confidential information
Excellent customer service skills; ability to provide quality services to meet the individual needs of customers
Must be able to work with bleach
Why Join Us?
We offer a comprehensive and competitive benefits package, including:
• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission-driven workplace that values equity, inclusion, and belonging
PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.
We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.
Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.
