We are seeking a Medical Support Specialist to support U.S. healthcare clients through remote clinical coordination, patient communication, and administrative assistance. This role requires conversational Spanish, as regular interaction with Spanish-speaking patients and families is part of day-to-day responsibilities.
Job Responsibilities
As a Medical Support Specialist at Core-VA Solutions, you will support healthcare operations by providing remote clinical and administrative assistance. Responsibilities include, but are not limited to:
- Review and organize patient information remotely to support care coordination and provider follow-ups.
- Assist with patient assessments by gathering relevant details through chart review, intake information, and care coordination tasks.
- Update patient records, care plans, and documentation in coordination with healthcare providers.
- Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies.
- Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
- Communicate with Spanish-speaking patients and families to support care coordination, appointment reminders, education, and follow-ups (non-clinical).
- Report patient concerns or changes to the appropriate healthcare team and document accordingly.
- Utilize telehealth platforms and secure communication tools for virtual interactions.
- Ensure HIPAA compliance and maintain patient confidentiality at all times.
- Organize and manage healthcare documentation, schedules, and records.
Requirements
Skills
- Conversational Spanish proficiency (spoken) required; ability to understand and respond in common patient-care scenarios.
- High attention to detail when handling healthcare documentation and patient records.
- Clear verbal and written communication skills with patients, families, and healthcare teams.
- Proficiency with telehealth platforms and virtual communication tools.
- Strong organizational and time-management skills.
- Working knowledge of HIPAA and patient confidentiality requirements.
Experience
- Experience in a remote, virtual, or healthcare support role preferred.
- Experience using Electronic Health Record (EHR) systems (e.g., Epic, Cerner, or similar).
- Experience supporting medication coordination processes and patient follow-ups is a plus.
- Familiarity with scheduling tools and secure messaging platforms is an advantage.
Benefits
- Work From Home
- Paid Training
- Competitive Pay Rates
- Paid Time Off
- Holiday Pay
- Strong Support System
- Long-Term/Permanent Work Opportunity
