Medical Director- Brazil

The Opportunity

This is an exciting role for a fully qualified doctor to lead the expansion of a new digital health service in Brazil providing treatment for a range of conditions (namely obesity and erectile dysfunction at the outset). 

As Medical Director for Brazil, you will work alongside an international team, based in the UK, EU and USA to establish and lead a safe, effective and efficient service for customers in Brazil. 

This position requires knowledge and experience of general practice in Brazil. You will be able to advise on the current model of primary care; both in traditional bricks and mortar and digital health services. Personal experience of different routes of clinical service delivery (for example telehealth or digital health) is advantageous as is a knowledge of regulatory compliance and the ability to lead and innovate within the healthcare sector.

You will provide leadership to the team responsible for Brazil and feed into the team responsible for HeliosX’s international expansion. Your day will involve communicating with the full range of stakeholders in a telehealth company, from customer services advisors to product designers and doctors.

• Registration
• Assist with the registration of the company for telemedicine services with the  Conselho Regional de Medicina (CRM), and act as the responsabilidade técnica de médico for the company 
• Market entry
• Localise & sign-off on all protocols & SOP’s that will have been initially written for Canada, Germany, US or UK, to ensure compliance with local regulations and best practices 
• Liaise with product and clinical ops team to identify changes in service model, website and processes to comply with local regulations and best practices 
• Create new SOPs as required for new services.
• Work with the cross functional team, including product, legal, marketing, HR and governance to enter the market rapidly, safely and efficiently
• Provide horizon scanning to pre-empt any expected changes in regulations and best practices 
• Assist in the sourcing, engaging and managing of alternative advisors where there are any gaps in knowledge or experience  
• Market visibility
• Brand ambassador (pr/events/liaison with industry networks/stakeholders)
• Contribute to blogs articles/social media posts, including the use of your name and photo
• Market awareness
• Maintain an awareness of regulatory issues and the healthcare ecosystem in Brazil, ensuring compliance whilst minimising variations from the core offering
• Constant competitor analysis and roadmap adjustment to bring online new products 
• Deepen integration into the Brazilian healthcare ecosystem, with partnerships in pharmacy, primary care and secondary care 
• Staying abreast of the changing regulatory landscape of the Brazilian online pharmacy and prescribing industry
• Product development
• Use quantitative and qualitative data to constantly refine asynchronous services, specifically the forms, protocols and patient comms
• Maintain a product roadmap to bring online new products, with appropriate protocols and content
• Feedback to the core UK team on existing and new products and services
• Prescriber team
• Lead (in conjunction with the Medical Director and Digital Ops Manager) in building prescribing team as the business scales
• Customer support (CS)
• Write clinical related macros for the customer service team to provide to customers 
• Lead on collaborative training sessions between CS and prescribers to ensure aligned adoption of protocols
• Clinical and operational management
• Clinical Assessments & Audits: Oversee clinical audits and assessments to ensure continual improvement and adherence to the highest standards of clinical practice. 
• Update the prescribing and digital ops teams on internal and external guidance/protocol changes and provide education where appropriate
• Investigate escalations, complaints and incidents raised by the team and manage patient communication where appropriate.   
• Review patient emails and consultations and capture training requirements and recommended actions
• Attend and contribute to monthly governance meetings, preparing analysis and insights in advance
• Provide leadership to the clinical and operations teams in Brazil. Provide expert advice and support to routine care and complex clinical issues, ensuring effective resolution and high-quality care
• Use experiences in Brazil to feed into wider international expansion, via “lessons learnt”, including the translation of protocols and recruitment of clinicians
• Use experiences in Brazil to develop templates for expansion into new markets globally
• Review the commercial success products in the Brazilian market and work with the cross functional teams to adjust to ensure maximum profitability whilst maintaining clinical excellence

What you'll bring to HeliosX

• Fluent in (Brazilian) Portuguese and English with excellent communication skills, other languages are a bonus. 
• Medical degree (validated in Brazil, if not from Brazil)
• Full, unrestricted license to practice medicine independently in corresponding Conselho Regional de Medicina (CRM)- No restrictions on practice 
• Must have an ICP-Brasil digital certificate 
• Ideally completed speciality training in: Nutrology, Internal Medicine, Endocrinology (or appropriate equivalent)
• Significant experience working in general practice and digital health.
• Track record of leadership and management in healthcare settings, with a focus on clinical governance, quality improvement, and service excellence.
• Experience of product development and improvement 
• Collaborative team player with the capacity to build strong relationships and influence cross-functional stakeholders.
• Commitment to upholding ethical principles, patient-centred care, and continuous professional development.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

• 6-month contract, with the potential to transition into a permanent leadership role.

• Competitive salary package.

• Opportunity to lead the Brazilian launch of a proven international telehealth model.

• Flexible, fully remote role (5 days/week), with some overlap with UK hours.

• Dynamic, collaborative environment working with global leaders in digital health.

• Clear pathway for career growth and influence on international market expansion.

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