Marketing System Administrator

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As a 1-800 Contacts Marketing Systems Administrator, you will perform the day-to-day configuration, support, and maintenance of various technologies and platforms, including TransUnion (formerly Neustar), Tealium, Adobe, Rakuten, Google, YouTube, Analytics through Reports and Dashboards, and the ongoing measurement of value for technology investments that drive consumer acquisition and retention. 

This role requires someone who loves to win as a team, collaborating with segment and channel owners, engineering, creatives, analysts, and data science. When needed, you will work at a detail level to identify issues, risks, root causes, develop mitigation strategies and solutions, and identify and supervise actions to closure. You are eloquent, able to efficiently and openly communicate with management, raise issues and risks quickly, and help develop solutions. 

What you’ll do

• Serve as the lead system administrator for AdTech, handling all administrative functions, including implementation, optimization, and maintenance 
• Be responsible for the knowledge base (Confluence), systems, and process that will enable a comprehensive view into Marketing & Communications initiatives, resource investments, and expected outcomes supported by the system, and will participate in strategic design and maintenance of systems inclusive of complementary applications and integrations 
• Be accountable for user and group management, gathering, translating, and analyzing requirements, business process development, documentation of functionality, and the stewarding through of any resulting development, testing, and validation in the system 
• Collaborate with vendors, information technology colleagues, and other partners to resolve technical problems, advocate for improvements, etc 
• Act as an internal champion for applicable systems, identifying, recommending, and implementing continuous improvements to support daily activities 
• Train and provide education to other users for efficient system utility and to increase its adoption and strategic use 
• System health monitoring and alerts (ex: data job failures, email send errors, etc.) 
• Communicate system changes to users in advance and train end users on the changes and how to use it prior to implementation 
• Ensure AdTech systems are configured with data security and governance to meet the organization's procedures, policies, and regulatory requirements (HIPAA, GDPR, CCPA, CAN-Spam, etc.) 
• Coordinate software upgrades with appropriate parties 

What you'll need

• Bachelor’s Degree in Computer Science or Equivalent Experience 
• 3+ years’ confirmed ability in information technology or information systems 
• Experience with Marketing Technology concepts 
• Understanding of database fundamentals (data, tables, joins, keys, etc.) 
• Experience in SQL (write queries to debug system health and operation) 

Why we will love you

• Solutions-focused and a proactive self-starter who is always looking for opportunities to improve the organization and tackle problems 
• Evangelism and extensible thinking to drive value from AdTech investment 
• Proven experience optimizing a platform solution 
• Experience and ability to coordinate troubleshooting with internal teams for data and code integrations 
• Ownership, are an inventive problem solver, and have a high level of accountability 
• Ability to collaborate across multiple departments in multiple subject areas 
• Ability to prioritize and lead several projects simultaneously along with requirements from various partners 

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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