Marketing Operations Manager

Operational Execution

Run daily workflows and maintain the department’s tools and process trackers

Coordinate directly with internal teams to resolve execution issues and remove blockers

Review outputs from Specialists to ensure accuracy, timely task completion, and policy compliance

Track and process requests for printed materials and giveaways for campaign or field use, and oversee the fulfillment of rewards processing

Manage the onboarding/offboarding processes to ensure tool access and process integration

Act as the point person between marketing operations, internal units, and other departments

Workforce Management and Planning

Manage metrics used to measure weekly production capacity and output quality assessment

Reports on trends, congestion risks, and team bandwidth

Track and review overtime usage, analyze root causes, and prepare monthly reports for HR

Project Management

Oversee all aspects of Project Management from initiation to closure, ensuring a timely and successful delivery, and managing resources efficiently

Establish clear project objectives, scope, and impact measurement criteria, diligently monitoring ongoing progress

Effective and transparent communications ensuring the flow of information to all stakeholders, both internally and externally, involved in the project

Manage the department’s project tracking tool (Jira) by ensuring all data and records are accurate, up to date, and consistently maintained

Build and maintain dashboards and trackers that give stakeholders real-time project visibility

Insurance Operations

Oversee the end-to-end insurance operations process, ensuring accurate data consolidation, timely endorsement submissions, and proper invoice and claim processing execution by the assigned specialist

Identify areas in the process to simplify or scale, and implement approved improvements

Budget Tracking and Reporting

Oversee the marketing financial tracker, ensuring timely consolidation and validation of data submitted by stakeholders and executed by the assigned specialist

Handle budget forecasting for all live events (e.g., launches, onsite engagements, webinars), in collaboration with the business units

Review and validate financial reports and forecasts

Collaborate with Finance on department budget tracking

Vendor Management

Manage vendor engagements and oversee contract compliance and renewals

Audit vendor performance and optimize engagements

Maintain clean records of vendor engagement and payment schedules

ISO Documentation and Audit Readiness

Maintain accurate documentation of all operational processes in line with ISO requirements

Prepare records needed for internal and external audits

Work with support specialists to ensure proper naming conventions, file storage, and compliance protocols

Bachelor’s degree in Marketing, Business Administration, Operations Management, or a related field

3+ years of experience in marketing operations, project coordination, or financial reporting within a marketing team

Strong leadership and supervisory experience preferred

Strong organizational, prioritization, and interpersonal skills, with the ability to lead diverse project teams to completion

Strong understanding of project management methodologies, with a willingness to challenge existing processes, and displaying initiative and adaptability under pressure

Strong proficiency in project management tools (e.g., Jira, Asana, Airtable) and data reporting tools (e.g., Google Sheets, Looker Studio)

Familiarity with ISO standards and experience supporting audit readiness is a plus

Excellent analytical, organizational, and cross-functional communication skills