Marketing Governance and Compliance Program Manager

A global financial services company with a major U.S. consumer and retail banking division partners with top retail brands to deliver private-label credit programs and payment solutions. Its Rewards and Capabilities Management team, part of Connected Commerce and Strategic Initiatives, is hiring a Program Manager.

In this role, you’ll support the SVP of Rewards and Network Management by coordinating reward-related issue management, tracking and closing action items, preparing for internal audits, managing pre-audit findings, and helping build a Business Requirements Playbook for rewards and value-proposition policies and procedures.

• Support the development and management of the Rewards & Value Proposition change management process
• Build monitoring and oversight frameworks for rewards and customer value propositions; partner with cross-functional teams to explore opportunities for automation
• Partner with compliance teams to ensure controls are sustainable and align with internal issue-management expectations
• Maintain complete and accurate product inventory documentation, including operational risks, key controls, monitoring tools, and product features
• Update policies and procedures as new regulatory requirements or internal policies are introduced
• Identify and drive process improvements between Rewards and operational teams to reduce risk and improve control alignment
• Support efforts to streamline and automate monitoring and control processes; facilitate the transition of monitoring activities to centralized teams
• Serve as the primary point of contact for internal and external compliance or audit inquiries affecting the Rewards/Value Proposition team; coordinate and validate requested materials
• Collaborate with operational risk partners to support monitoring activities, scoring, and mitigation planning for open risk issues

• Bachelor’s degree required
• Ability to thrive in a fast-paced, dynamic environment; comfortable managing ambiguity while driving results
• Strong project management skills
• Excellent written and verbal communication skills
• Experience collaborating with cross-functional teams
• Strong interpersonal skills with the ability to influence and build relationships
• Positive attitude and high level of accountability
• Critical and strategic thinker with a focus on continuous improvement
• Awareness of regulatory environments impacting credit card marketing
• Experience in operational risk, controls, audit support, or regulatory engagement preferred

The starting pay range for this role is $45-48 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.