Marketing & Creative Operations Lead

Summary
Kuda, which means ‘love’ in Shona, a Southern African language, is a fintech company on a mission to make financial services accessible, affordable, and rewarding for Africans.
Backed by over $100 million in funding from some of the world’s most respected institutional investors, we offer a better alternative to traditional finance by delivering services including free money transfers, remittance, business banking, and instant access to credit through digital devices.
Our team of passionate and diverse people works hard to break boundaries, carry one another along, do better every day, and share the love that defines us.

If you're excited about working at a place where purpose, innovation, and impact connect, you'd be right at home with us.

Role Overview
This role owns how creative work gets done at Kuda.
You’ll sit at the centre of our creative ecosystem - working with Brand Marketing, Product & Lifecycle Marketing, Performance Marketing, Communications, Partnerships, and most importantly our Creative team - to ensure work is well-briefed, prioritised correctly, planned realistically, reviewed clearly, signed off on time, and reported transparently.

You’ll bring structure without bureaucracy, clarity without slowing teams down, and calm to a fast-moving environment.

Responsibilities

• Own and run Kuda’s creative operations and planning process end-to-end
• Design and maintain clear workflows for how creative briefs come in, are reviewed, prioritised, scheduled and delivered
• Partner with marketing leads to translate business priorities into realistic creative plans and roadmaps
• Plan and coordinate creative work across multiple teams and channels (brand activations, product launches, lifecycle campaigns, performance ads, partnerships)
• Ensure projects are scoped clearly, timelines are realistic, dependencies are understood, and expectations are aligned
• Run creative sprints, status updates, traffic meetings and planning rituals that keep teams aligned without unnecessary overhead
• Oversee review and approval processes, ensuring feedback is clear, timely and actionable
• Provide visibility into workload, capacity, delivery status and risks - sharing regular updates with marketing leadership
• Work closely with external agencies and freelancers to integrate them smoothly into Kuda’s creative process
• Continuously improve tools, templates and processes to make creative delivery faster, clearer and more enjoyable for everyone involved

Requirements

• 5+ years experience in creative operations, marketing operations, traffic management, creative production or similar roles
• Strong experience working with creative teams (designers, copywriters, producers) in a fast-paced environment
• Proven ability to design and run processes that bring clarity, structure and predictability to creative work
• Excellent organisational and project management skills, with strong attention to detail
• Confident communicator who can manage stakeholders, facilitate trade-offs and say “no” (or “not yet”) constructively
• Comfortable working across multiple teams and priorities at once, without losing sight of the bigger picture
• Experience using project management / workflow tools (e.g. Asana, Jira, Monday, Notion, or similar).
• Calm, pragmatic and solutions-oriented - you’re the person people trust to keep things moving

Benefits

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

💜A great and upbeat work environment populated by a multinational team

👴Pension via Allan Gray

📈Career development & growth

😁Competitive annual leave plus bank holidays

🎁Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)

✈Travel Insurance

🏃‍♂️YuLife - rewards for reaching health and fitness goals

🕺Employee wellness program via Lyra Wellbeing

🏃‍♀️Goalr - employee wellness app

💖Medical insurance via Discovery

🥇Award winning L&D training

🎁Well-fare package (Wedding, Compassionate and etc)

💒 We are advocates of work-life balance, working in a hybrid in office schedule

Kuda is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.