Market Research Project Director (Insight Operations Director)

About us:

Brado is where our clients turn when they are drowning in data but starving for meaning. Our talented team of strategists distills complexity, cutting through the overwhelming noise of information to achieve Insight, and craft clear, powerful stories that move our brands forward.

Our Values: At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives.

Local presence, global impact:

The ideal candidate for this role lives in the St. Louis, MO metro area. Our operations team is largely based in St. Louis and while they work on global projects, they come together at least once each week for in person collaboration, team meetings and other project related work.

The role:

We are currently looking to add an Insight Operations Director to our Insight (Market Research) team.  The responsibilities of Insight Operations Director are multi-faceted and include overall Brado leadership, project leadership, client relationship management.

The Insight Operations Director is focused on leading projects at Brado. The Insight Operations Director must have a comprehensive understanding of Brado processes and methodologies, specifically relating to logistics and execution, and should apply this understanding when managing research projects. They manage multiple, complex (i.e., multi-phase, global, low incidence recruits, etc.) projects autonomously, in addition to being part of an internal initiative.  

IO Directors are responsible for consulting on all Brado projects/initiatives that are larger and more complex in nature. They are a resource to others for subject matter expertise related to recruitment, budgets, client and vendor management, and team dynamics. 

Key Areas of Responsibility  

Insight Operations (IO) Department Leadership

• Implement workflow and ensure seamless operations within the department. Ensure consistency, quality, and efficiency of work in client communication and management/execution of all tasks throughout the project life cycle.   
• Actively assist with planning and execution of department tasks and initiatives.   
• Be a mentor and sounding board for larger Brado team  
• Own internal and team initiatives that align with their passion and skills, becoming a “go to” person for any questions related to that initiative 

Project Leadership

• Contribute logistically, strategically, and creatively to every aspect of their assigned projects, from design to fielding to deliverables.   
• Take the lead on projects and their own internal initiatives with little to no oversight from their manager.   
• Drafts Screeners to client specification and manages recruitment
• Demonstrate and maintain a high level of confidence, creative thinking, and problem-solving ability 
• Expected to make recommendations, as needed, to ensure project objectives, budget and timelines remain intact 
• Proactively think through resource needs for their projects and/or client accounts and may be involved with high level resource conversations 

Client Relationship

• IO account lead for one of Insight’s top clients and managing/overseeing all projects for account 

Compliance

• Manage and support compliance with all company or job specific training for all employees and vendors working on your projects
• For all projects, oversee compliance and implementation of client PV guidelines (trainings/tracking, reporting, reconciliation, and follow-up resolution), updating project management software, saving relevant documentation per Brado SOPs

DIY Recruitment

Requirements

• Aligns with, Models, and Coaches Brado values: People, Commitment, Aspiration, Trustworthiness & Impact 
• Bachelor’s degree or equivalent experience
• 7+ years of Marketing Research project management including 3+ years’ experience in an internal leadership and client-facing role
• 2+ years’ experience in Pharmaceutical, med tech / med device, consumer health market research with patients and health-care professionals.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home