Manual QA Tester – IVA/IVR (English and Spanish Converstional)

Important IT company At the Latin American level, growth requires:

Manual QA Tester – IVA/IVR (English and Spanish Converstional)

Language requirement:

• Native or fluent Spanish (required).

• Advanced conversational English (required).

We are looking for an experienced Manual QA Tester – IVA/IVR (Spanish speaker) with extensive experience in test planning, independent execution, troubleshooting, log analysis, and AI-powered conversational systems. Hands-on experience designing complete test cases from business and technical requirements, validating complex voice/IVA systems, analyzing logs, and ensuring a high-quality user experience on voice and conversational platforms requires a deep practical understanding—not just theoretical familiarity—of QA fundamentals, AI/agent testing, and UX validation.

Required qualifications:

• 4+ years of experience in manual quality assurance.

• Proven experience testing IVR/IVA/conversational systems.

• Solid experience in test planning, test case creation, and independent test execution.

• Experience managing the entire defect lifecycle.

• Hands-on experience in log verification and technical troubleshooting.

• Experience testing AI- or NLP-driven systems.

• Solid understanding of conversational design principles.

• Experience with API testing tools (Postman, SOAP UI, etc.).

• Experience using Jira or similar defect management tools.

• Native or fluent Spanish (required for conversational validation).

Key Competencies:

• Strong analytical and critical thinking skills.

• Ability to translate requirements into complete test scenarios.

• Strong problem-solving mindset.

• Attention to detail in conversational and user experience design.

• Clear and structured defect reporting.

• Ability to work independently with minimal supervision.

Responsibilities:
1. Test Planning and Test Case Design:

• Analyze business requirements, technical specifications, and conversational designs.

• Develop detailed test plans, test strategies, and traceability matrices.

• Translate requirements into structured, high-coverage test cases.

• Ensure complete functional coverage, including edge cases and negative paths.

• Identify risks, dependencies, and gaps in testing early in the lifecycle.

2. Testing and Troubleshooting:

• Independently run manual functional, regression, integration, and UAT tests.

• Validate end-to-end IVR/IVA flows, including conversational routes and backend integrations.

• Troubleshoot voice systems, APIs, and backends.

• Reproduce, isolate, and document defects with clear root cause analysis.

• Collaborate effectively with development and product teams to resolve defects.

3. Log Analysis and Technical Validation:

• Perform log analysis to validate system behavior and troubleshoot issues.

• Verify backend transactions and API interactions using logs.

• Analyze system responses, error traces, and performance metrics.

• Validate speech recognition, intent resolution, and response handling using logs where appropriate.

4. AI/IVA/Agent Testing:

• Test AI-powered conversational systems (chatbots, voice bots, IVR systems).

• Validate the accuracy of intent recognition, entity extraction, context retention, conversational transitions, and multi-turn dialogues.

• Understand agent workflows and decision-based conversational pathways.

• Identify conversational boundary cases and AI misinterpretations.

• Support training data validation and conversational model updates.

5. User Experience and Conversational Testing:

• Evaluate the user experience on voice and conversational platforms.

• Validate the clarity of prompts, tone and linguistic accuracy (Spanish), navigation logic, menu usability, and error message clarity.

• Identify pain points and usability issues.

• Ensure a consistent experience across all channels (voice, web, mobile).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job Type: Remote.

Location: Mexico

Salary: $42,000 MXN gross

Benefits: Excellent benefits