Mandarin Guest Relations Officer (Native) - AYANA BALI

AI overview

Join a dedicated Rooms team in ensuring exceptional service and guest satisfaction at a luxurious resort, while leveraging language skills to assist diverse clientele.

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Minimum of 1 year experience in the same position in a large luxury resort
Experience in operating OPERA system
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Fluent in Korean, Mandarin, Japanese or other languages is advantage