Manager – Tooling Implementation & Enablement (ITAM, SAM, SaaS & FinOps) Dubai, UAE (Hybrid / Client Facing)

Manager – Tooling Implementation & Enablement (ITAM, SAM, SaaS & FinOps) Dubai, UAE (Hybrid / Client Facing)

Are you looking for an opportunity to lead, innovate, and grow a tooling-led consulting practice?

Overview:

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including Fortune 500 organizations.

Connor’s continued pursuit of excellence in the delivery of Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Optimization, and FinOps advisory services has earned the trust and recognition of the world’s largest software vendors and enterprise clients. Our experienced teams ensure clients are served by industry-leading experts who combine deep domain knowledge with practical, outcome-driven delivery.

With continued growth across the Middle East, Connor Consulting is seeking a Manager – Tooling Implementation & Enablement to lead enterprise tooling implementations, develop junior consultants, and support growth through pre-sales, innovation, and account expansion initiatives.

This role is both hands-on and strategic, combining technical leadership, client engagement, team development, and the adoption of AI and automation to improve delivery efficiency and scalability.

Main Responsibilities

Tooling Implementation & Technical Leadership

• Lead and manage end-to-end implementations of enterprise ITAM and SAM platforms, including:
  • Flexera
  • ServiceNow ITAM / SAM Pro
  • IBM ILMT, BigFix
• Oversee discovery, data normalization, integrations, reconciliation, and reporting activities.
• Act as the senior escalation point for complex tooling, data, licensing, and integration challenges.
• Define and enforce tooling implementation standards, best practices, and delivery frameworks.

AI, Automation & Innovation

• Leverage AI-driven capabilities within ITAM, SAM, SaaS, and FinOps tools to improve:
  • Data quality and normalization
  • Compliance and optimization outcomes
  • Insight generation and reporting
• Design and implement automation workflows to reduce manual effort across:
  • Discovery ingestion and reconciliation
  • License compliance calculations
  • Cloud and SaaS cost analysis
  • Reporting and dashboard creation
• Utilize AI-assisted tools to accelerate data analysis, documentation, enablement materials, and proposal content.
• Identify and operationalize emerging AI and automation capabilities from tooling vendors into Connor delivery models.

Enablement, Training & Practice Development

• Train, mentor, and lead junior consultants on tooling implementation and enablement.
• Design and deliver internal and client-facing tooling enablement and education sessions.
• Develop reusable implementation frameworks, automation assets, accelerators, and training materials.
• Establish AI- and automation-enabled delivery standards across the tooling practice.

Client Engagement & Stakeholder Management

• Serve as the primary technical and delivery lead for client IT, SAM, Cloud, Architecture, Procurement, and Finance teams.
• Manage multiple client engagements simultaneously, ensuring delivery quality, timelines, and outcomes.
• Translate complex technical and licensing concepts into clear, executive-level insights.
• Build and maintain strong, trusted client relationships through high-quality execution and communication.

Growth, Upsell & Pre-Sales Support

• Proactively identify upsell and cross-sell opportunities arising from tooling-led engagements, including:
  • Additional tooling modules
  • Enablement, optimization, and maturity uplift initiatives
  • Ongoing managed services and health checks
• Partner with Sales and Account Leads to shape opportunity scope, value propositions, and high-level delivery approaches.
• Support pre-sales activities including proposal development, solution design, effort estimation, demos, and client presentations.
• Contribute to client education sessions showcasing tooling, AI, and automation-driven value.

FinOps & SaaS Tooling Enablement

• Support and lead enablement of FinOps and cloud cost management tooling.
• Integrate ITAM/SAM tooling with cloud platforms (AWS, Azure, GCP) and SaaS Management tools.
• Align tooling outputs with cloud financial governance, showback/chargeback, and SaaS optimization initiatives.
• Apply AI-driven insights to identify inefficiencies, anomalies, and optimization opportunities.

Requirements

Experience, Skills, and Characteristics

• 7+ years of experience in:
  • IT Asset Management (ITAM)
  • Software Asset Management (SAM)
  • ITSM or tooling-focused consulting roles
• Demonstrated hands-on experience implementing enterprise tooling such as:
  • Flexera
  • ServiceNow ITAM / SAM Pro
  • IBM ILMT
• Strong knowledge of software licensing, compliance, optimization, and reconciliation processes.
• Experience working in a consulting or professional services environment.
• Proven ability to lead teams, mentor junior consultants, and manage delivery quality.
• Experience supporting pre-sales, proposals, and client-facing solution presentations.
• Exposure to cloud platforms and cost models (AWS, Azure, GCP).
• Experience applying AI and automation to improve delivery efficiency and insight quality.
• Strong stakeholder management and communication skills across technical and non-technical audiences.
• Advanced data analysis and reporting skills (Excel, tooling dashboards).
• Self-driven, highly motivated, and able to operate independently and within global teams.
• Highly organized with strong attention to detail.
• Willingness to learn, innovate, and continuously improve delivery approaches.

Preferred / Added Advantage

• Experience with FinOps frameworks or cloud cost management tools.
• Exposure to SaaS Management platforms.
• Certifications in ServiceNow, Flexera, or FinOps (or willingness to pursue).
• Prior experience in global, multi-cultural delivery teams.

Why you will love working for Connor Consulting:

• Amazing work culture and environment
  
• Competitive pay
  
• Generous benefits package
  
• Excellent career growth opportunities (You'll grow as we grow!)
  
• Paid Holidays, Sick Time, and PTO
  

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.  

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.

Join us and be part of our Global Team. Apply now!