Manager, Technology Portfolio and Operations
TLDR
Drive SaaS portfolio management to enhance vendor relationships and operational efficiency, directly influencing budgetary savings and service delivery in this high-visibility role.
-
Maintain a single, accurate SaaS inventory and Service CMDB with clear ownership, tier, purpose and lifecycle for each service.
-
Run the renewals calendar and sourcing pipeline, ensuring upcoming expirations are visible with the right lead times by vendor tier.
-
Keep stakeholders aligned on what's coming up, where they have risk, and where we have savings opportunities.
-
Analyze SaaS/third-party spend and utilization to uncover duplication, under-utilization, and consolidation opportunities.
-
Drive annual SaaS budget planning, justification, and forecasting across Tech Services, partnering with Finance and business owners.
-
Provide clear recommendations that balance cost, risk, and user experience.
-
Operate a single intake for new SaaS and renewals, triaging which efforts need full strategic sourcing vs express lane treatment.
-
Lead renewal business cases and recommendations using utilization, performance, and commercial data.
-
Coordinate with platform owners and business stakeholders to ensure decisions are well-informed and documented.
-
Partner with Procurement on RFx events: requirements, evaluation criteria, scoring, and award recommendations.
-
Provide requirements and feedback into the procurement tooling stack to support tiering, routing and renewal workflows.
-
Help ensure our processes support both a fast 'express lane' and rigorous strategic lane where it matters most.
-
Monitor licenses and utilization to surface ghost seats, overlapping tools, and under-used capabilities
-
Turn insights into concrete savings plans, including right-sizing, app rationalization waves, and platform consolidation where appropriate.
-
Partner with Digital Workplace and other platform teams to ensure license changes, deprovisioning and vendor exits are executed safely and completely.
-
Build, coach, and lead a small Vendor & SaaS Ops team focused on outcomes such as savings realized, cycle time, and portfolio health.
-
Drive cross-functional collaboration with Procurement, Finance, Security, Legal, Business Operations and Tech Services pillars.
-
Set clear goals, track progress, and communicate impact to senior leadership.
-
5+ years in SaaS operations, technology portfolio management, vendor management, or IT/Procurement roles.
-
Strong skills in spend and utilization analysis, with a track record of turning data into business cases and savings.
-
Experience partnering with Procurement, Legal, and Cybersecurity on RFx, evaluations, and commercial negotiations.
-
Familiarly with CMDB concepts and maintaining accurate service/vendor records. Exposure to ERP/P2P, CLM or strategic sourcing tools is a plus.
-
Proven stakeholder management and communication skills, comfortable leading cross-functional discussions and influencing without direct authority.
-
Experience building or leading a small team and setting clear, outcome-oriented goals.
-
Prior experience working in high-growth, pre-IPO companies and/or industry experience in Technology or Healthcare preferred
-
ITIL, COBIT, PMP or other relevant certifications preferred
-
Capability to remain seated in a stationary position for prolonged periods.
-
Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
-
Capability to work with leadership, employees, and members in an appropriate manner.
Pay:
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
Benefits
Health Insurance
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Learning Budget
Work-From-Home reimbursement to support team collaboration home office work
Paid Parental Leave
12 weeks of 100% Paid Parental leave
Paid Time Off
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
Remote-Friendly
Remote-first culture
Included Health builds integrated virtual care and navigation solutions to improve healthcare accessibility and quality. Our focus is on delivering high-quality care for every individual, addressing barriers that exist in traditional healthcare systems. We serve communities by ensuring that excellent healthcare is within reach for all.
- Employees
- 500+ employees
- Industry
- Pharmaceuticals