Manager, Technical Shared Services
TLDR
Lead a high-performing team in integration and configuration, driving efficiency and innovation through technology in financial operations.
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Team Leadership: Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.
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Strategic Execution: Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.
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Resource & Capacity Planning: Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.
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Performance Governance: Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.
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Operational Reporting: Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.
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Process Innovation: Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.
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Stakeholder Partnership: Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.
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Technical Escalation Management: Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.
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Coaching & Culture: Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.
Education: Bachelor’s degree, college diploma, or equivalent professional experience in a related technical field.
Leadership Experience: Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.
Technical Implementation: 3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.
Domain Expertise: 3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.
Business Systems: Proficiency in administering CRMs, database-driven workflow tools, and financial management software to drive operational results.
Strategic Acumen: Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.
Stakeholder Management: Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.
Communication & Presentation: Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.
Culture & Values: A "learner’s mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.
Emburse builds AI-powered financial operation platforms that streamline travel and expense management for organizations. Designed for businesses looking to modernize their spend management, Emburse's solutions drive efficiency and deliver tangible business value for over 18,000 customers.