Manager, TA Delivery, Process Lead

The Manager, Talent Attraction Delivery (McHire) will lead the design, execution, and continuous improvement of global recruiting platform for restaurant. This role ensures that recruiting activities are efficient, consistent, and aligned with enterprise-wide talent strategies, while delivering a seamless experience for candidates and hiring managers.

Responsibilities

• Collect, evaluate, and prioritize market-specific recruiting needs to inform global roadmap planning and delivery
• Define and maintain the overall ATS platform roadmap, ensuring alignment across markets and functions.
• Monitor, measure, and improve process efficiency, service delivery, and compliance with policies and regulations globally.
• Evaluate operational metrics / reporting to track performance and inform decision-making.

• Partner with Functional Solutions teams to optimize the applicant tracking system and related platforms for scalability and efficiency. Including platform vendor evaluation considering alignment for operational needs, added-value, and commercial considerations.
• Identify opportunities to simplify, standardize, and automate recruiting processes across markets.

• Represent the organization in Quarterly Business Reviews (QBRs) with restaurant recruiting vendor(s) to assess performance, share feedback, and identify continuous improvement opportunities.
• Collaborate closely with the business, markets, Functional Solutions, support teams, global and local technology teams to address escalations, exceptions, and service delivery issues through process improvements / changes.
• Support change management and training efforts to embed new processes and tools across the organization.

Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 6+ years of experience in recruiting operations, HR operations, or related shared services role, with regional (Americas) and/or global scope preferred.
• Strong understanding of talent acquisition lifecycle and HR operations processes, including compliance and data integrity.
• Experience leading process improvement initiatives and driving adoption of HR technologies, preferably SaaS solutions.
• Excellent communication and problem-solving skills.
• Ability to operate in a fast-paced, matrixed, and global environment.
• Preferred experience in a recruiting for frontline workforce.