Manager, Supply Chain Operations

Own the day-to-day management and delivery of our Supply Chain for items sent to our repair depots in Europe. Building a strong working relationship with our network of repair and fulfilment vendors to deliver a best-in-class customer service while identifying and enacting operational improvements and expanding our capabilities where required.

●Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvement within the vendors operations resulting in a better service for our customers.

● Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.

● Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools

● Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.

● Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues

● Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimised from both a cost and efficiency perspective across all product categories. Job Description | Manager, Supply Chain Operations Job Responsibilities

●Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations

Skills:

● Customer-obsessed ● Focus on delivering outcomes

● Strong analytical skills; detail-oriented

● Good collaborative and interpersonal skills; team player

● Growth mindset, keen to develop

● Proactive problem solver, excited by challenges

Experience:

● Managing 3 rd parties to deliver against set service levels

● Project management and planning

● Experience making sense of large datasets

● Experience identifying and delivering operational efficiency improvements

Preferred:

● Power BI or Tableau skills

● Insurance or financial services background

Knowledge/Education:

● Fluent in English 

● European language skills

● Degree level educated

● Knowledge of Excel, SQL, Tableau and API integrations

We work in a hybrid model: 3 days in the office, 2 days from home. 

All your information will be kept confidential according to EEO guidelines.

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer