Manager, Site Reliability Engineer

About the Role

SafeRide Health is seeking an experienced, hands-on Site Reliability Engineering Manager to build and lead a team of technology professionals that will drive excellence across all technology operations with the goal of ensuring that user-facing services and production systems remain highly available, reliable, and scalable. Key responsibilities include defining and monitoring Service Level Objectives (SLOs), responding to and resolving incidents, developing automation for operational tasks, performing capacity planning, and collaborating with development teams to mitigate operational risks and improve system design.

Key Responsibilities

• Reliability and Availability: Keeping systems and services running smoothly with minimal downtime by focusing on availability, reliability, and scalability.
• Automation: Developing and maintaining tools and scripts to automate repetitive tasks such as deployments, configuration management, and monitoring.
• Monitoring and Alerting: Implementing and managing monitoring and alerting systems to provide visibility into system performance and quickly detect potential issues.
• Incident Management: Responding to, diagnosing, and resolving system incidents, including conducting post-mortems to prevent future occurrences.
• Capacity Planning: Monitoring system resource usage to forecast future needs and scale systems accordingly to handle increasing user load.
• Risk Mitigation: Collaborating with stakeholders to identify operational risks and implementing strategies to reduce their likelihood and impact.
• Performance Optimization: Analyzing metrics from operating systems and applications to identify areas for performance improvement.
• Team Leadership: Provide direction to a team of direct reports and matrixed resources in alignment with Site Reliability objectives.
• People Management and Coaching: Manage performance of SRE team members through regular 1:1s, coaching sessions, performance reviews, and performance management when necessary.

Minimum Requirements

• Minimum of 8 years progressive experience in an IT, Software Engineering, Technology Operations, or Business Continuity role.
• Minimum of 3 years of hands-on experience in a Site Reliability, DevOps, or IT Observability role.
• Minimum of 2 years direct supervisory experience leading technology professionals.
• Demonstrated proficiency with production monitoring and alerting tools (DataDog is a major plus!).
• Basic proficiency in an AWS containerized environment running infrastructure as code.

Benefits

SafeRide Health offers a comprehensive benefits package including:

• Competitive compensation and performance-based bonus potential
• Full medical, dental, and vision coverage
• Generous PTO and paid company holidays
• 401(k) with employer match
• Paid parental leave and family support benefits

About SafeRide Health

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.