Manager, Revenue Operations

As part of our Revenue Accounting organization, the Manager, Revenue Operations, will be responsible for overseeing all aspects of revenue operations for the team, including timely order processing, revenue accounting and reporting. This role serves as a key role withing the team, providing leadership and guidance on review of customer contracts and revenue accounting best practices while maintaining strong financial controls and supporting the company’s revenue operational objectives. The Manager will lead a small team of professionals, drive process improvements, and collaborate cross-functionally to optimize revenue operations and analysis.

Responsibilities:

•    Review customer contracts and document key terms for revenue recognition
•    Ownership of monthly/quarterly close process for all revenue and reporting requirements, working closely with accounting team
•    Prepare and maintain management metrics reports such as ARR, Snapshot report, renewal rates, customer counts, and churn/expansion
•    Update and maintain deferred revenue waterfall including detailed revenue amortization by customer 
•    Balance sheet reconciliations for deferred revenue accounts
•    Key member of team that determines revenue operations process improvements and leads effort to create detail process documents
•    Work with Deal Desk on various transactions and customer requests, ensuring accurate revenue recognition and compliance with company policies
•    Participate in financial statement audits and lead preparation of audit deliverables and requests and respond to audit inquiries related to customer contracts and revenue
•    Collaborate with Sales and Professional Services teams to implement best practices and long-term business system automation projects
•    Participate in processing of variable fee revenue calculations and reporting
•    Research new revenue recognition requirements and recommend related accounting
•    Collaborate with cross-functional teams (Finance, Sales, Legal, Deal Desk and Operations) to resolve order reviews and processing
•    Ensure compliance with company policies, contractual obligations, and regulatory requirements.
•    Drive process improvement initiatives to enhance efficiency and reduce errors in billing workflows.
•    Train, mentor, and evaluate team members to maintain high performance and professional development.
•    Support the Director of Revenue and Controller in revenue accounting, operations analysis and strategic process improvements 

Qualifications:

•    Bachelor’s degree in Accounting
•    5+ years of related experience within revenue operations in SaaS required, with at least 2 years in a supervisory or managerial role.
•    Strong knowledge of ERP platforms, ASC606 revenue recognition and order to cash best practices.
•    Understanding of Generally Accepted Accounting Principles (GAAP) required.
•    Excellent analytical, problem-solving skills and strategic mindset.
•    Proficiency in MS Excel and financial reporting tools.
•    Strong leadership and team management capabilities.
•    Excellent attention to detail, time management/prioritization skills, and analytical ability.
•    Strong written, verbal, and interpersonal communication skills/ (internally and externally)
•    Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
•    NetSuite and Salesforce experience a plus