Manager, Revenue Operations

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About Airwallex

Airwallex is a global payments fintech empowering businesses to move and manage money across borders with modern financial infrastructure. With a strong and growing presence in Hong Kong, we collaborate across commercial, product, and operations teams to deliver world-class solutions for customers in the region.

The Role

We’re hiring a Manager, Revenue Operations based in Hong Kong to build and scale the commercial operations backbone for our North Asia (Hong Kong, Taiwan, Korea, Japan) go-to-market teams.

You will be a strategic partner to Sales, Partnerships, Marketing, and Customer Success—designing the operating model, implementing systems and tooling, and delivering the analytics and insights that drive pipeline, productivity, and revenue outcomes. This is a high-impact position, directly contributing to the company’s growth.

Responsibilities

• Analyse key performance metrics (e.g., pipeline health, win rates, churn) and recommend strategies to address gaps.

• Drive annual and quarterly planning (capacity models, quotas/targets, coverage models, OKRs) and run the operating rhythm (business reviews, forecasting, insights-to-action).

• Collaborate on strategic projects such as territory planning, forecasting, and operational scaling.

• Lead critical sales processes, ensuring accuracy, efficiency, and timely execution.

• Support the development and maintenance of operational and financial models, including revenue forecasting, commission & KPI design, and performance tracking.

• Drive process improvement initiatives, leveraging AI-driven tooling to achieve transformative improvements in how our commercial organisation operates.

Requirements

• 4+ years of experience in corporate strategy, revenue operations, sales operations, or a commercial role.

• Demonstrated ability to design/optimize GTM processes and translate strategic objectives into operating models, targets, and measurable outcomes.

• Detail-oriented with strong organisational and project management skills.

• Strong analytical toolkit and business acumen; comfort with funnel analytics, forecasting, and productivity modeling; experience partnering with Data/BI to build dashboards.

• Hands-on experience with CRM systems (e.g., Salesforce), data modelling and working with data reporting tools (e.g., Looker, Tableau); familiarity with SQL is a plus.

• Experience in fast-paced environments, preferably in a startup or scale-up.

• Language: Fluent English required; Cantonese and/or Mandarin proficiency is an advantage for stakeholder engagement across the region.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.