Manager, Residential Field Service Operations

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job   As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards. What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Lead and coach RFSMs to meet performance and quality targets

Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth

Act as a primary escalation point for subcontractor and field issues

Ensure consistent execution of processes, workflows, and service standards

Lead onboarding and training efforts for new team members

Collaborate with internal teams to resolve service delays, escalations, or process gaps

Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance

Analyze service data to identify trends and recommend improvements

Support documentation and process updates for field operations

Ensure accurate tracking of service quality and subcontractor performance

Who You Are

A thoughtful leader who knows how to coach and motivate others

Confident in making team-level decisions and handling escalations

Organized and proactive in identifying areas for improvement

Comfortable navigating a fast-paced, remote-first work environment

Strong communicator who builds trust across teams

Experience You’ll Need

4+ years of experience in solar operations, field service management, or subcontractor oversight

2+ years of experience leading or coaching a distributed team

Solid understanding of residential solar systems and service workflows

Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Experience That’s a Plus

Experience in a startup or high-growth company environment

Familiarity with platforms like Salesforce, GSuite, Slack, or similar

State Electrical Contractor License Holder

NABCEP certification

Experience scaling field teams or managing national service operations

Logistics

We plan to have this role start by the end of June

We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

Here are the roles in this career track:

Supervisor, Residential Field Service Operations

Manager, Residential Field Service Operations (this role)

Senior Manager, Residential Field Service Operations

We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.