Manager, Research Operations

This role is based in our Menara Skymind office. 

We are seeking a dynamic and experienced Manager of Research Operations to lead a high performing team of data-focused research analysts. This role is critical in driving operational excellence by optimizing data acquisition, sourcing, processing, and collection methodologies. You will ensure the successful, on-time delivery of high-quality, centralized data deliverables while fostering a culture of continuous improvement and collaboration.

Key responsibilities:

• Lead and develop a team of Research Operations analysts, ensuring expertise in data acquisition, sourcing, processing, and collection. Foster a culture of data-driven decision-making, critical thinking, and continuous improvement.
• Design and implement resource optimization strategies, including a capabilities decision matrix, to ensure the team’s skills evolve to meet changing business demands.
• Oversee the delivery of high-quality, differentiated data projects that provide essential inputs for research and consulting deliverables. Standardize workflows, process maps, and training to enhance operational efficiency.
• Collaborate with the Data Architecture and Engineering team to ensure seamless integration with centralized data storage platforms and support platform optimization.
• Partner with Research & Data teams to plan, coordinate, and execute data deliverables, ensuring consistent delivery of high-impact insights.
• Work with the Research & Analytics Leadership team to define and execute a team strategy focused on recruitment, development, engagement, and training.
• Refine operational processes in partnership with Operations Leadership, optimizing quality, efficiency, and cost-effectiveness. Monitor and assess key KPIs to ensure alignment with business goals.

• Proven experience managing teams focused on data acquisition, sourcing, processing, and collection, with a strong understanding of data centralization and integration with storage platforms.
• Strong leadership and stakeholder management skills, with the ability to influence and collaborate across research, data, and technical teams.
• Familiarity with data tools, platforms, and technologies, with the ability to guide the team in handling data-related tasks effectively.
• Experience in performance measurement and resource management, including setting KPIs, tracking productivity, and capacity planning.
• Excellent organizational and project management skills, with the ability to manage multiple data-driven projects and meet tight deadlines.
• A data-savvy mindset with a blend of operational and technical expertise.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. 

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world