Manager, Product Operations

*This role is open to remote based candidates based in Canada with a preference for Pacific Time based individuals*

We’re looking for a Manager, Product Operations to join our team and support our next stage of growth. As the Manager, Product Operations, your top priority is to ensure adoption of the existing and new product offerings. This position will be responsible for leading and scaling the Product Operations and Product Enablement functions while ensuring the Product and Development teams are supported with the right processes, tools, insights, and training to deliver high-quality outcomes.

This role combines operational leadership with people management. You will oversee the day-to-day operations of the Product organization, lead the Product Enablement team, and act as a key connector between Product, Development, and customer-facing teams. You will bring a strong understanding of our product, customers, and market to identify gaps, surface insights, and drive continuous improvement across the product lifecycle.

Who we are
At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024 and 2025
• Deloitte's Technology Fast 50 winner 2024
• Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills
Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 7+ years of experience in Product Operations, Product Management, Product Enablement, or a related discipline
• 3+ years of experience leading and developing high-performing teams
• Strong experience designing, implementing, and governing product and development processes
• Expertise administering Jira and other software development and product tools
• Experience enabling internal teams through training, documentation, and scalable content delivery
• Strong analytical skills with experience using product usage data, case trends, and operational metrics to inform decisions
• Proven ability to influence cross-functional teams and drive adoption of tools and best practices
• Excellent communication skills with the ability to translate data and product insights into clear recommendations
• Strong problem-solving skills with a bias toward action and continuous improvement
• Deep understanding of Agile frameworks and modern product delivery practices

What You Will Be Doing

• Lead and develop the Product Operations and Product Enablement team, providing coaching, clarity, and growth opportunities
• Own and oversee Product Operations across the R&D organization, ensuring processes, training, and monitoring are in place and consistently followed throughout the product lifecycle
• Oversee the EA and upgrades processes, ensuring clarity, consistency, and alignment across teams
• Ensure Product Enablement delivers the content, tools, and training required to enable customer-facing teams to be successful in their roles
• Establish and evolve a data-driven approach to product analytics, including case trending, product usage insights, and adoption metrics
• Surface insights and trends to Product, R&D, and broader leadership to inform decision-making and prioritization
• Act as the primary voice of how the product is landing with internal teams and customers, bringing feedback into the Product organization to drive continuous improvement
• Serve as a key stakeholder during feature ideation to ensure enablement, adoption, and operational considerations are incorporated early
• Set the strategy and oversee the development of internal product tools, including diagnostic, training, and knowledge tools, while supporting individual contributors responsible for execution
• Develop, implement, and maintain product and development tools, processes, and documentation for broader organizational use
• Collaborate with senior leadership to define success metrics for Product and Development teams
• Identify and manage R&D government funding opportunities such as IRAP and SR&ED
• Manage a consistent approach for products or integrations that reach end of life
• Improve the visibility and understanding of the product roadmap for internal and external stakeholders

Compensation
At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $100,000-$110,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Our Approach to AI
At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.
At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.