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Makro PRO

Manager - Process Standards Specialist

Bangkok , Thailand
full-time

AI overview

Drive CP Axtra’s Excellence Agenda by embedding standardized and ISO-compliant processes, ensuring governance, quality, and compliance while fostering agility and innovation.

The Process Standards Specialist Manager will drive CP Axtra’s Excellence Agenda by embedding standardized, digitized, and ISO-compliant processes across the organization. This role safeguards governance, quality, and compliance while promoting agility and innovation. Through process standardization, ISO frameworks, and Total Quality Management (TQM), the manager ensures CP Axtra delivers customer-first, efficient, and future-ready retail and wholesale operations.

Key Responsibilities

Process Standards, Governance & CP Axtra Excellence

  • Design and enforce enterprise-wide process standards aligned with CP Excellence pillars: customer experience, digital agility, operational efficiency, and compliance.
  • Translate corporate excellence framework into practical process guidelines across supply chain, stores, and back-office.
  • Ensure all processes contribute to CP Axtra Excellence pillars: customer experience, digital agility, operational efficiency, and compliance.

ISO Management Systems

  • Lead preparation, implementation, and monitoring of ISO certifications (ISO 9001, ISO 27001, ISO 45001, and others as relevant).
  • Coordinate internal and external ISO audits, track corrective actions, and ensure timely resolution.
  • Provide subject matter expertise to business units on ISO requirements and best practices.

Process Digitization & Quality Assurance

  • Support digitization of governance processes via automation, analytics, and workflow systems.
  • Partner with IT and business functions to ensure digitized processes comply with ISO and CP Axtra Excellence standards.
  • Track process adherence and compliance metrics to identify gaps and improvements.

Continuous Improvement & TQM

  • Apply Lean Six Sigma, PDCA, and Kaizen methodologies to improve process efficiency.
  • Build a culture of continuous improvement aligned with CP Axtra’s strategy and customer promise.
  • Establish training programs on TQM, Lean Six Sigma, and ISO for managers and process owners.

Stakeholder Collaboration

  • Partner with Operations, Merchandising, HR, Finance, and IT to ensure excellence in process governance.
  • Serve as liaison with auditors, regulators, and external ISO bodies.
  • Communicate progress on CP Excellence, process governance, and compliance to senior leaders.

Requirements

  • Bachelor’s or Master’s degree in Business Administration, Engineering, Quality Management, or related field.
  • 7+ years of experience in process governance, ISO standards, quality assurance, or digitization (retail/wholesale/FMCG preferred).
  • ISO Lead Auditor certification (ISO 9001, ISO 27001, or ISO 45001) highly preferred.
  • Lean Six Sigma Green Belt or Black Belt certification desirable.
  • Proven record of driving governance, process improvement, and compliance in complex organizations.
  • Ability to connect process excellence with customer and business outcomes under CP Excellence framework.
Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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