Manager, Pricing & Product

The Manager, Pricing & Product position is responsible for the profit and loss of Pie's Workers Compensation book of business. They have ownership over product design and pricing, regulatory compliance, and distribution along with a focus on quantitative analytics for measuring profitability.

The role is responsible for measuring and monitoring how the business metrics are performing in a given timeframe and identifying trends - looking at mix of business changes, quote and conversion levels, claims frequency and severity results, as well as retention metrics. The Manager, Pricing & Product will also work closely with the Technology team to build and improve systems to ensure a great customer and agent experience, as well as allow for efficient and compliant operations. They will also lead a team of analysts and have full management responsibilities.

How You’ll Do It

Oversight of Product & Pricing:

• Leverage rating bureau data, industry resources, and internal results to continuously improve Pie's pricing structure with the goal of achieving profitable growth.
• Develop new tools that systematically diagnose conversion, retention, and profitability trends and quantify proposed pricing impacts at scale.
• Collaborate with pricing analysts to analyze market competitiveness and identify markets for growth and exit opportunities.
• Create new product features that streamline pricing changes and maximize pricing segmentation.
• Manage the product development lifecycle, from ideation to launch, by defining product features, creating business requirements documents, and coordinating with internal stakeholders to ensure timely delivery.

Product Development:

• Partner with the Compliance and Legal teams to ensure that all filed and implemented rating plans meet state-specific requirements.
• Collaborate with cross-functional teams, including Underwriting, Business Development, Actuarial, Claims, and Marketing, to gather insights and develop product requirements that meet regulatory and customer needs as well as key company objectives.
• Continuously assess customer feedback and market trends to identify opportunities for rating enhancements and innovations.

Team Development:

• Participate in the ongoing development and documentation of all pricing and appetite-related processes.
• Support, mentor, and coach as well as provide professional development for direct reports; provide continuous feedback and opportunities for career development.
• Identify hiring needs and be the hiring manager for recruiting high-quality analysts.
• Work collaboratively with the People team throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations, and offboarding.

The Right Stuff

Educational Background:

• Bachelor's Degree is required.
• Background in Statistics, Mathematics, Economics, Actuarial Science, or other quantitative fields of study is preferred.

Experience:

• Minimum of 5-6 years of experience in the P&C commercial insurance industry, with a focus on Workers Compensation through either analytical work, underwriting, or commercial lines product management.
• Minimum of 1 year experience managing  direct reports on their analytical ability; a strong desire to mentor, coach, and develop analysts is required.

Skills:

• Advanced data management and manipulation skills in Excel, Looker, and Snowflake.
• Strong analytical and critical thinking skills to identify trends, solve complex problems, and overcome regulatory roadblocks.
• Results-driven mindset with strong decision-making skills; comfortable with ambiguity, self-starter, and ability to thrive in a fast-paced, high-growth environment.
• Effective organization and time management skills, capable of managing projects in ambiguous environments while meeting deadlines.
• In-depth knowledge of commercial insurance regulatory compliance and various distribution channels (including direct to business lines and independent agents), process dynamics, and economic metrics.
• Excellent communication and interpersonal skills; ability to collaborate across the organization and effectively present technical concepts to non-technical audiences.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.