Manager, Operations Management, KYX

ABOUT THE TEAM: 

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

ABOUT THE ROLE: 

We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager, you will be the engine room of our vendor operations—ensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.

You will be a highly organized professional who enjoys the "nitty-gritty" of contract management and performance tracking. You’ll collaborate with Product, Risk, and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.

On this role, you will be doing:

• Vendor Relationship Management:
  -Act as a key point of contact for KYC vendors, handling daily queries and maintaining documentation.
  -Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.
• Procurement & Contract Management:
  -Support the end-to-end procurement process, including drafting contract renewals, coordinating signatures, and managing the onboarding of new vendors.
• Invoicing & Cost Tracking:
  -Own the invoicing process, ensuring all vendor bills are accurate, reconciled against usage, and paid on time to avoid service disruptions
• Cross-Functional Coordination:
  -Liaise between internal teams (Product, Legal, Finance, Risk & Compliance) to speed up internal sign-offs
  -Ensure vendor tools are meeting the needs of our operational teams.
• Vendor Monitoring & Performance Tracking:
  -Track vendor performance against SLAs and KPIs.
  -Produce regular reports identifying trends, performance dips, or cost spikes, and present these to the Senior Operations Manager.
• Process Maintenance & Optimisation:
  -Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.

WHAT WE ARE LOOKING FOR: 

• 3+ years of experience in Operations, Procurement, or Vendor Management, preferably within a KYC, Risk & Compliance, Fintech or technology-focused organization.
• Proven experience in contract administration and managing external service providers.
• A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
• You are someone who never lets a renewal date slip or an invoice go unverified.
• You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
• Ability to communicate clearly, both verbally and in writing, with both external partners and internal stakeholders.
• Proactive, resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
• Detail-oriented, process-driven, and always looking for ways to improve systems and procedures.
• Collaborative team player with a customer-first mindset.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.