Manager on Duty

Join Belmond as a Manager on Duty, where you will play a key role in delivering an exceptional guest experience and maintaining our reputation for exemplary service. As the Manager on Duty, you will oversee daily operations, ensuring that all aspects of the property run smoothly and efficiently in the absence of senior management.

Your responsibilities will include engaging with guests, addressing their needs and inquiries, and managing any issues that arise. You will also ensure that all departments are functioning harmoniously, upholding our standards of excellence and providing our guests with unforgettable experiences.

Key Responsibilities:

• Act as the primary point of contact for guests, ensuring all concerns are addressed promptly.
• Oversee daily hotel operations, ensuring compliance with company standards and policies.
• Conduct regular inspections of the property to maintain high standards of cleanliness and service.
• Resolve guest complaints and operational challenges effectively and efficiently.
• Foster a culture of teamwork and communication among staff to enhance guest satisfaction.

Requirements

• 3 to 5 years of experience in hospitality management or a related field.
• Bachelor's degree in Hospitality Management or equivalent experience.
• Excellent communication and interpersonal skills.
• Ability to work in a dynamic environment while maintaining composure under pressure.
• Strong leadership and problem-solving abilities.
• Familiarity with hotel management software and operations.
• Proficiency in English; additional languages are a plus.

Benefits

• Competitive salary and benefit scheme above the law
• Private Health Insurance
• Life insurance
• Saving Found and food coupons.