Manager of Program Administration

We are seeking a Manager of Program Administration to join our Volunteer Team. As a Manager of Program Administration, you will Shine Hope as you provide support toward strategic goals and best practices for Volunteer Engagement in Texas to ensure alignment with Buckner’s mission, vision, and values. Participate in developing and implementing plans to meet overall goals and objectives. Demonstrate operational competence for continued program development. Join our team and shine hope in the lives of others! 

What you'll do:

• Collaborate with Volunteer Engagement Senior Director and BCFS Program Leaders to analyze program needs and assist in program projects as requested to support Volunteer Engagement domestically to meet the program and organizational objectives.
• Provide oversight of BCFS Internship Program and guide candidates, universities and team members through the complete life cycle from onboarding to offboarding.
• Provide support for domestic Volunteer Engagement and support services to meet strategic goals and processes to ensure best practices and continuity in collaboration with Volunteer Engagement Senior Director and BCFS Program Leaders.
• Create processes, tools, and systems for increased efficiency within the volunteer and internship programs.
• Assist the Volunteer Engagement Team and help maintain a comprehensive volunteer program including screening, supervision and documentation of volunteers and interns in compliance with policies, procedures, and regulatory requirements.
• Work effectively with Manager of Program Administration for BCFS Operation and Strategic Planning to support BCFS key initiatives and projects as requested by the BCFS Vice President and President.
• Manage the Volunteer Engagement technology platforms, the Teams site and other databases for Volunteer Engagement services statewide ensuring updates are completed in a timely manner, compliance is maintained, requested program reports are available and staff is sufficiently trained to properly use the system. Provide training for staff as needed.
• Collaborate with team to help develop and promote quality control initiatives to support existing Continuous Quality Improvement processes for Volunteer Engagement; identify potential corrective actions; discuss findings/ concerns with Volunteer Engagement Senior Director and BCFS Program Leaders and assist with any required adjustments.
• Understand budget requirements and sound financial management following Buckner policy and procedures. Assists in developing and monitoring the program budget as needed and tracking revenue and expenditures of the program and reporting this information to the appropriate team member. Assist with billing as needed including but not limited to: contractor payments, submitting invoices.
• Manage program compliances in collaboration with the Volunteer Engagement Senior Director and BCFS Program Leaders to ensure Policy and Procedures and other programmatic processes maintain compliance with state, federal, and other regulatory entities.
• Manage projects and initiatives for the Volunteer Engagement team by monitoring completion of projects and communicating barriers within the lifecycle of the projects.
• Collaborate across the BCFS organization in support of Volunteer Engagement to bring consistency and quality best practices across all domestic programs.
• Participate with the BCFS team members to assist in collaboration and program planning as needed. Maintain compliance with all Buckner policies, procedures, and requirements.
• Maintain compliance with all state and federal laws and regulatory requirements.
• Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Attend and participate in meetings and trainings as required.
• Assist in updating policies and procedures, as needed, to ensure compliance.

 What you’ll bring:

• An associate’s Degree in business administration, project management, or a related field of study is required.
• A minimum of 3 years of prior related work experience is required.
• Requires proficient ability to speak, read and write English professionally.
• Requires ability to multitask and handle multiple projects and effectively prioritize tasks independently. Requires excellent organizational, interpersonal, oral, and written communication skills.
• Requires fine attention to detail and ability to maintain a routine.
• Requires ability to work with sensitive and confidential information appropriately.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires ability to demonstrate good hospitality skills including pleasant phone voice and enjoy serving others, meeting clients’ needs.
• Requires ability to be a self-starter and self-motivated as well as appropriately prioritize projects and tasks.
• Requires ability to work within budgets. 
• Requires ability to travel to various geographic locations and some overnight stays.
• Requires ability to obtain and maintain the necessary documentation to travel.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wider range of information.
• Requires in-depth ability to plan, administer, and report budgets.
• Requires proficient working knowledge of budgetary management and development of policies and procedures.
• Requires the ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required. 
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Requires ability to work under minimal supervision; and exercise sound judgment and confidentiality.
• Requires ability to hold others accountable for work completed; provide training, development and feedback to staff.
• Requires excellent professional business contract negotiation skills. 

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.