Patient Outreach Manager

Overview
Shields is seeking a strong operational leader to grow our Patient Outreach program and lead the team responsible for enrolling new patients into our Health System partner pharmacies. This role partners closely with regional leadership to develop outreach strategies, improve patient engagement, and drive measurable growth. Over time, this position will expand to include P&L responsibility aligned to program revenue and margin goals.

Key Responsibilities

Increase the number of new patients filling at Shields partner pharmacies
Lead, coach, and develop a high-performing outreach team
Build scalable processes to launch and optimize patient outreach programs across new health systems
Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches)
Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals
Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities
Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement
Ensure compliance standards are maintained across all outreach activities
Foster a positive, collaborative, high‑energy team culture

Skills & Competencies

Strong business acumen and ability to interpret operational data
Proven leadership, coaching, and team‑building abilities
Excellent communication and relationship‑building skills
Ability to develop and scale outreach strategies and workflows
Results‑oriented mindset with strong problem‑solving skills
Experience presenting performance insights to leadership

Requirements

Bachelor’s degree in a business-related field (or equivalent experience preferred)
Pharmacy Technician Certification (PTCB or ExCPT) required
3+ years of progressive people leadership experience
Experience in patient engagement, specialty pharmacy, or healthcare operations preferred
Multi‑site or regional leadership experience a plus

What You’ll Get

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

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Manager of Patient Outreach

TLDR

Benefits