Manager of Collections - SBA/USDA

About iBusiness Funding

iBusiness Funding is a software and lender service provider specializing in small business lending. Our technology, team, and process enable us to support loans from $10,000 to $25 million for our lending partners. Our technology solutions have been proven to quickly scale our clients’ portfolios without the need for additional overhead. Our flagship product, LenderAI, features end-to-end lending functionality from sales all the way through servicing

To date, we’ve processed over $11 billion in SBA and non-SBA volume and handle more than 1,000 business loan applications daily. Our team is driven by our core values of innovation, integrity, enjoyment, and family.

Join us and be part of a team that’s transforming the finance industry and empowering businesses to thrive!

Position Description

We are seeking a motivated, results-driven Manager of Collections to lead our Government Guaranteed Collections team, ensuring that delinquent accounts are managed appropriately and in accordance with company policy and applicable SBA and USDA servicing requirements. In this role, you will oversee a team of high-performing collections professionals responsible for communicating with borrowers, resolving delinquencies, and increasing the percentage of successful repayments. You will have the opportunity to implement operational improvements, drive efficiencies, and scale the department as the portfolio grows. This role requires strong leadership, organizational skills, and the ability to partner cross-functionally.

Major Areas of Responsibility

• Define departmental objectives and key performance indicators (KPIs), and drive team performance to consistently meet or exceed established targets
• Advise on and maintain collections strategy and execution in alignment with company goals and applicable program requirements
• Establish, oversee, and continuously improve collections guidelines, systems, procedures, and policies
• Ensure timely and effective collection of delinquent accounts in support of overall portfolio performance
• Maintain close oversight of all accounts in collections, ensuring issues are identified and addressed promptly
• Oversee daily collections activity to identify trends, potential risks, inefficiencies, and opportunities for improvement
• Coordinate and prioritize staff activities to ensure a smooth, efficient operation and minimize overlooked or stalled accounts
• Develop and implement strategies to increase successful resolutions of delinquent accounts
• Recruit, hire, train, and develop collections staff to ensure appropriate coverage, performance, and scalability of the department
• Align departmental goals with broader company objectives and lead the team to consistently achieve those goals
• Build, analyze, and present collections reporting and performance metrics to department leadership and executive management as needed

Required Knowledge, Skills, and Abilities

• 7+ years of progressive experience in collections, with at least 3–5 years in a people management role
• Strong SBA and/or USDA experience
• Demonstrated experience leading collections teams and driving performance against KPIs
• Proficiency in Microsoft Office and related business applications
• Working knowledge of the Florida FDCPA and FDCPA
• Excellent verbal and written communication skills
• Strong conflict resolution and negotiation abilities
• Analytical, detail-oriented, and highly organized with excellent research and comprehension skills
• Proven problem-solving mindset and sound judgment, including appropriate escalation of issues
• Adaptability and ability to operate effectively in a fast-paced environment
• Ability to manage competing priorities and meet deadlines
• Strong collaborator with the ability to lead and influence teams