Manager of Care Enablement

We’re looking for a Manager of Care Enablement to join our team! Reporting to the Director of Care Enablement, this role plays a critical part in strengthening our mission to improve patient outcomes by equipping Health Coaches, Health Coach Managers, and Health Engagement Specialists with the tools, skills, and confidence to deliver exceptional patient-centered care. This is a high-impact role with strategic ownership of training programs, learning pathways, and performance enablement. The Manager of Care Enablement drives measurable results through influence, cross-functional collaboration, and strong operational execution. 

What you’ll do  

As the Manager of Care Enablement, you will architect and operationalize a comprehensive enablement strategy that turns learning into performance outcomes. You will own the end-to-end lifecycle of training programs, from design to launch, to adoption tracking, ensuring that all care enablement initiatives drive measurable improvements in competency, quality, and patient experience. You will partner closely with market leaders, Learning and Development, and cross-functional stakeholders to identify needs, build learning pathways, and operationalize change management across care teams. 

Key areas you’ll add value

• Design and maintain role-based training curricula and competency pathways for Health Coaches, Health Coach Managers, and Health Engagement Specialists using adult-learning best practices.
• Lead the strategic roadmap for care enablement and ensure alignment with market performance goals and care model priorities.
• Own the build and deployment of learning management system content, training modules, simulations, and performance assessments, and establish learning standards and version control.
• Develop and manage robust skills libraries, knowledge checks, and certification frameworks to drive accountability and reinforce skill development over time.
• Facilitate high-impact training sessions and lead change management to ensure consistent adoption of tools, workflows, and care model practices.
• Maintain performance dashboards, monitor training completion and competency metrics, and share insights with market leaders to support visibility and action.
• Partner with leadership and frontline teams to gather feedback, prioritize enablement needs, and continuously improve training programs based on outcomes and user experience.
• Own the launch operations and communications for new training initiatives and ensure seamless scheduling, delivery, and stakeholder engagement.
• Champion innovative approaches, including artificial intelligence and emerging technologies, to enhance scalability, personalization, and efficiency of learning delivery.
• Serve as a trusted strategic partner to markets and operations leadership to ensure enablement outcomes directly support care quality, operational efficiency, and patient impact. 

What you’ll bring  

• 5+ years of experience in training delivery and facilitation, instructional design, adult learning, or care operations enablement, ideally supporting distributed or remote teams, with a proven track record of designing and executing impactful training programs.
• Prior people leadership experience preferred, including coaching, developing others, or leading teams directly or indirectly.  
• Demonstrated ability to translate care model goals into structured enablement programs that drive measurable performance outcomes.
• Strong facilitation, communication, and storytelling skills with the ability to engage audiences and influence adoption at scale.
• Experience leveraging learning management systems to build structured learning journeys, assessments, and reporting dashboards.
• Ability to operate strategically while maintaining a hands-on approach to execution and continuous improvement.
• Comfort working cross-functionally, influencing without direct authority, and guiding others through change and continuous improvement.
• Background in healthcare, care delivery, coaching, behavioral health, or chronic condition management preferred.
• Familiarity with Salesforce workflows and tools used in care operations preferred.
• Comfort with travel to markets as needed to support training activities
• Experience incorporating artificial intelligence or emerging technologies into learning or enablement solutions preferred. 

Who we're looking for 

• A passion for adult learning and continuous improvement, with a desire to drive measurable impact through training and enablement.
• A builder mindset with the ability to create scalable systems and frameworks from the ground up.
• A high degree of ownership and accountability, with a commitment to turning insights into action that advances care quality and team performance.
• Curiosity and openness to leveraging emerging technologies, such as AI, to modernize and enhance learning experiences.
• Equally empathetic and objective, humble and highly conscientious; a teammate that inspires and motivates others.
• Comfort with uncertainty; self-motivated and directed; able to manage effectively in high-growth, rapidly evolving environments.
• A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and delivery.
• Strong representation of the company's mission, vision, and values across all dimensions of internal and external interactions.
• Strength in authentically connecting with people from all walks of life with empathy and humility.
• Possess exceptional organizational skills and excel in clear, effective communication with key stakeholders. 

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $115,000 - $130,000. This position is also eligible for an annual performance-based bonus of up to 15%.