Manager, OCC Reporting & Insights

The Manager of OCC Reporting & Insight is responsible for leading the analytics, performance management, and decision-support function for a large, multi-state Field Operations footprint. Reporting to the Senior Director of Network Transformation and Ops Control, this role serves as a strategic partner to regional and executive leaders by translating operational complexity into clear insights, priorities, and actions.

This individual will lead a team of analysts supporting Operations Control Center (OCC) and Field Operations leadership, while also owning the analytical frameworks, performance narratives, and operating cadence that enable data-driven decision-making at scale. The Manager will play a critical role in shaping how performance is measured, communicated, and improved across the organization.

The Main Responsibilities

• Own the Operations analytics and performance management strategy, ensuring alignment with organizational objectives, financial targets, and customer experience goals
• Be a strategic partner to OCC leadership, helping frame decisions and priorities using data-driven insights
• Evolve the operating rhythm for performance management, including weekly and monthly business reviews
• Serve as the single point of contact for all Field Operations hiring decisions, maintaining an outlook on both short-term and long-term planning  to ensure alignment with operational KPIs and financial budgets
• Lead, coach, and develop a team of high performing analysts, fostering strong analytics, business acumen, and executive communication skills
• Oversee the development and delivery of workforce and operational reporting across Field Operations, ensuring consistency, accuracy, and relevance
• Drive deep-dive analyses to understand performance gaps, cost drivers, productivity trends, and operational constraints
• Partner with cross-functional stakeholders in FP&A and Operations Planning to evaluate investment decisions, operational changes, and budget generation
• Provide strategic oversight for business case development, validation, and post-implementation performance tracking
• Serve as a key contributor to executive-level presentations, synthesizing complex analyses into clear, compelling narratives
• Act as the primary escalation point for analytical questions and performance discussions with senior leadership

What We Look For in a Candidate

• Demonstrated ability to lead teams responsible for influencing and supporting multi-million-dollar operational and financial decisions
• Bachelor’s degree in business, finance, data analytics, or equivalent professional experience is preferred
• 8+ years of experience in financial, operational, or performance analytics roles with increasing strategic responsibility
• Prior experience managing analysts and partnering closely with operational leadership
• Proven success communicating insights and recommendations to executive-level audiences
• Advanced proficiency in Excel, Power BI, and Microsoft Office Suite, with the ability to design scalable analytical frameworks
• Prior experience in telecommunications, utilities, or large-scale field operations environments is strongly preferred
• Exceptional written and verbal communication skills with the ability to influence across organizational levels
• Ability to thrive in fast-paced, deadline-driven environments while balancing strategic and tactical priorities

• • #LI-RW1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice