Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of customer interactions, extract actionable interaction and sentiment insights and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a people-first mindset, and a culture of transparency. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, TripAdvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India.
ML Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. As an ML manager you manage your project goals, contribute to product strategy and help develop your team. SWE teams work all across the company, in areas such as data engineering, reporting and analytics, infra and devops, AI, distributed computing, large-scale system design, security, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.
We are looking for an ambitious and experienced technologist to lead our team in design and development efforts around large-scale data systems. You will be required to wear multiple hats and improve overall tactical and strategic technology decisions.
The successful candidate will be an independent thinker, able to see opportunities for the application of novel methodologies to improve the time to insight for software engineering problems, particularly those with business relevance..
Observe.AI is a leading provider of Conversation Intelligence Software for Contact Centers. Their platform offers real-time insights and guidance to improve agent efficiency, customer satisfaction, compliance adherence, and sales conversions. By levera...
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