Manager - Learning & Development

About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.  Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. Tachyon, our cloud-native banking stack built for population-scale systems 2. Cipher, our unified authentication platform for secure, high-volume banking environments 3. Digital Credit as a Service, enabling banks to launch credit lines on UPI 4. Elena, our intelligent and conversational AI platform for banking 5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 6. Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. About the Role The Manager - Learning & Development will sit within Zeta’s Talent Management & Learning and Development CoE and act as a strategic learning partner to the business, building a scalable learning ecosystem aligned to Zeta’s growth, performance, and culture priorities.  Responsibilities

Independently own the learning agenda for assigned Organizational Units (OUs), acting as the primary L&D partner to business leaders and People Partners 

Diagnose learning and capability needs using business context, performance data, FGDs, and conversations with managers and leaders 

Translate business priorities into structured, outcome-driven learning journeys aligned with organizational goals 

Facilitate workshops and learning interventions for various employee cohorts 

Lead learning programs end-to-end, including ideation, design, stakeholder alignment, approvals, LMS setup, communication, delivery, and closure 

Partner with internal SMEs and external vendors to co-create contextual and business relevant learning solutions 

Drive strong learner experience and adoption across programs 

Own and lead specific organization-wide learning charters at Zeta level  

Manage learning budgets for assigned OUs, tracking spends and generating insights for reporting 

Collaborate closely with OU leaders, People Partners, and cross-functional stakeholders, influencing decisions through strong communication and data-backed recommendations 

Lead and mentor associate learning partners 

Skills & Capabilities

Learning program design & instructional design 

Strong facilitation skills 

Program and project management 

Learning needs diagnosis and consulting 

Data analysis, reporting, and insight generation 

Learning Management Systems and learning technology experience 

Team Management

Stakeholder management and influencing 

Experience & Qualifications

8+ years of experience in Learning & Development / Organizational Development 

Demonstrated experience independently owning learning for business units or large programs 

Strong experience across learning design, facilitation, and execution 

MBA / Master’s degree in HR, OD, Psychology, or related field from a reputed institute 

Experience in tech, fintech, or fast-paced product organizations preferred