Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar is seeking a Manager, Integration Support Engineering to lead a team of Integration Support Engineers, and to play a key role in our transformation into a high-impact, cross-stack Escalations group.
This role is ideal for a technically adept, operationally strong people manager who enjoys being close to the work—overseeing day-to-day team execution, managing incident and escalation workflows, and contributing to broader cross-team strategic initiatives.
In this position you will:
- Manage a team of Integration Support Engineers responsible for triaging and investigating complex escalations across Cedar’s product and integration surfaces.
- Own day-to-day operations for your team: queue management, workload balancing, prioritization, and ensuring SLAs are met.
- Execute and continuously improve Cedar’s incident management processes within your area, with a focus on clear communication and coordination with commercial and technical stakeholders.
- Drive a culture of root cause analysis and investigative ownership, coaching your team on documentation quality, handoffs, and follow-through.
- Collaborate with Product, Engineering, Client Management and Support to surface patterns in escalations and identify opportunities for long-term improvements.
- Use data and dashboards to monitor team performance, highlight chronic issues, and provide input into where we should direct future investment.
- Support Cedar’s shift toward more standardized, scalable integration practices by ensuring your team follows best practices while still supporting existing complex configurations.
- Collaborate closely with the Senior Manager and other leaders to align on priorities, share insights from the front line, and help implement team-wide process changes.
What we look for in an ideal candidate
- Strong technical aptitude—you can understand and guide your team through deep technical problems even if you’re not writing production code.
- Operational leader with a track record of driving efficiency improvements across teams.
- Excellent cross-functional communicator, capable of giving clear, concise updates to both technical and commercial stakeholders.
- Passionate about problem-solving and root cause analysis, with a bias for clarity, prioritization, and action.
- Experience working in or with B2B SaaS, healthcare tech, or other complex, integration-heavy environments.
- Comfortable leading a remote team and operating in a fast-paced, high-ownership culture.
Compensation Range and Benefits
- Salary Rate Range*: $153,000 - $180,000
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-AH
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
