Manager, In-Venue Hospitality Operations

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

Manager, In-Venue Hospitality:

The LA28 Commercial Hospitality team is leading a modernized approach to Olympic and Paralympic hospitality, providing unparalleled access to once-in-a-lifetime experiences for stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for delivering a commercial hospitality strategy that aligns operational excellence with revenue objectives. 

Reporting to the Senior Manager, Hospitality Operations & Event Production, the Manager, In-Venue Hospitality Operations will oversee venue-specific hospitality operations within Olympic and Paralympic venues. This position will be responsible for executing all operational aspects of in-venue hospitality (IVH) including attendee flow logistics, transportation coordination, accreditation processing, and access control. Serving as a critical liaison, the Manager will align On Location’s hospitality execution plans with LA28’s internal functional areas, including Security, Accreditation, Venue Infrastructure, Event Venue Management, Stakeholder Management, and other key stakeholders. The role requires strong cross-functional collaboration, project management, and experience with large-scale event operations. 

Key Responsibilities:

• Venue Operations & Attendee Flow 

  • Oversee hospitality operations at Olympic and Paralympic venues, ensuring seamless guest experiences. 
  • Manage entry and access control for hospitality guests in coordination with venue security and accreditation teams. 
  • Develop operational plans in collaboration with On Location to optimize attendee flow and ensure efficiency at venues. 
  • Liaise with Event Venue Management (EVM) and Venue Infrastructure (VNI) teams to integrate hospitality space planning with venue operations. 
  • Develop operational readiness and delivery plans for hospitality across assigned venues, validating maps, plans, drawings, staffing plans, and other critical operational elements. 

  Cross-Collaboration & Partner Management 

  • Act as the primary liaison between On Location’s operational team and internal LA28 functional areas for Olympic & Paralympic Venues. 
  • Collaborate with key LA28 functional areas (FAs) and On Location to identify all in-venue hospitality spaces, creating detailed operational requirements. 
  • Ensure alignment between On Location’s hospitality execution plans and LA28's broader operational framework and requirements. 
  • Facilitate regular meetings with On Location and internal stakeholders to review operational plans, address challenges, and coordinate solutions. 

  Operational Support & Real-Time Management 

  • Coordinate hospitality-specific transportation logistics with the LA28 Transportation team & On Location Operations Team.  
  • Oversee accreditation management and distribution of vehicle access passes (VAPPs), ensuring compliance with accreditation policies and procedures. 
  • Develop and implement contingency plans to manage high-traffic areas and operational complexities. 
  • Facilitate real-time operational decision-making during the Games to address challenges efficiently and effectively. 

  Reporting & Documentation 

  • Provide regular operational updates, reports, and key performance metrics to senior leadership and relevant stakeholders. 

Background & Qualifications:

• Minimum 5+ years of experience in event operations, venue management, or hospitality logistics, preferably in the sports or live event industry. 
• Proven ability to lead complex event logistics, managing multiple stakeholders and operational priorities. 
• Experience working in a customer-focused environment with a commitment to delivering exceptional guest experiences. 

Physical Requirements and Working Conditions:

• Ability to work on-site in an office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment  
• Ability to visit LA28 venues on occasion 

Education:

• Bachelor’s Degree in Event Management, Hospitality, Business, or a related field required, or equivalent work experience. 

Expectations:

• Strong understanding of large-scale event operations, including transportation, accreditation, and security coordination. 
• Excellent leadership and communication skills with the ability to coordinate cross-functional teams. 
• Detail-oriented with strong problem-solving abilities and the capability to adapt in a fast-paced, high-pressure environment.
• Demonstrated commitment to co-creation and collaborative decision-making 

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.