Manager, Implementations

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Manager, Implementations, you are accountable for the overall performance, scalability, and strategic direction of Implementation Specialists and Project Managers. You will lead and develop Team Leads and/or Implementation Specialists, ensuring consistent, high-quality delivery across all customer segments while building a structure that supports sustainable growth.

You are responsible for defining and operationalizing the implementation strategy, aligning team capacity with revenue growth, and ensuring successful customer onboarding outcomes. You will oversee delivery execution through your leaders, stepping in on high-impact or escalated accounts when necessary, but primarily focusing on organizational effectiveness rather than individual project execution.

In this role, you will own functional KPIs, drive process standardization, influence cross-functional priorities, and partner closely with Sales, Customer Success, Product, and Operations to ensure a seamless post-sale experience. You will play a key role in workforce planning, performance management, and continuous improvement initiatives that enhance efficiency, customer satisfaction, and long-term value realization.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Own the performance and results of the Implementations function, including delivery quality, timeline adherence, customer satisfaction, and operational efficiency metrics.
• Lead, mentor, and develop Implementations Specialists and Project Managers, establishing clear performance expectations and fostering leadership capability within the team.
• Handle implementations of varying scales (medium to large scale).
• Carry out implementation projects from beginning to end stages for mid-market customers.
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert.
• Complete virtual consultations and optimization strategies and support roll-outs.
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment).
• Understanding the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms.
• Design and execute the implementation strategy, ensuring scalable processes, standardized methodologies, and documentation that support business growth.
• Collaborate cross-functionally with teams to resolve escalations, share insights, and continuously enhance the implementation experience.
• Support strategic planning by contributing to resource forecasting, team capacity planning, and prioritization of high-impact projects.
• Establish and monitor functional KPIs, identifying performance gaps and implementing corrective action plans where necessary.
• Champion operational excellence by optimizing workflows, improving utilization, and enhancing margin efficiency within the function.
• Build a high-performance culture through structured coaching, talent development, succession planning, and organizational design improvements.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's degree in Business Administration, Project Management, or a related field.
• At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
• Proven people management experience with the ability to coach, mentor, and develop your team members.
• High-level understanding of the HR space, including hiring and workforce management concepts.
• Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes.
• Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear).
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth.
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements.
• Advanced understanding of and ability to explain system-to-system integrations.
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
• Ability to travel onsite for customer kickoff meetings (typically a few times per quarter).

• Familiarity with project management tools (i.e. Asana).

NICE TO HAVE…

• Project management, HR, or related certifications.
• HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS.
• Workato, Zapier, or similar integration middleware experience.